Quote from AlecPyron »The whole experience was a mess. I guess that's not much different from past occurrences; however, this was a bit product with a huge shift in terms of distribution.
Maybe they should have let Amazon fill the orders, after all what's the point of ceasing distribution to LGS and letting Amazon do it if Hasbro can't handle a mere spike in traffic?
Every system inside Hasbro website and customer service were overwhelmed. They clearly didn't put any effort in this. They should have expected that as they barely can handle SDCC orders.
I completely agree. Is WotC that out of touch that they didn't see this product being the type to sell out very quickly? A lot of people who believed that they had successfully ordered the product found out that they didn't actually get it, even though their bank account was charged (the charges are later reversed). I had to order the product three times before it finally went through, even though I got a confirmation order the second time through.
It's no longer 2001, and Wizards/Hasbro can't act like they have any justification for these type of website problems, even without the launching of the Mythic edition. There is no excuse for the massive technical problems the site experienced today. They'd better be prepared for the Ravnica Allegiance Mythic Edition. After today, there's no saying that the traffic levels were unexpected.