A situation has come with them at the moment with another TCG, but it is relevant to anyone else buying from them since it doesn't reflect well on their store. It appears from reports that the company is withholding promo cards that are supposed to be sent out one per three booster boxes. Instead of doing this, they are sending people either one per case (6 boxes) or not sending any at all. The game in question is Force of Will, which was doing a special buy a box promotion with one of the rulers.
Case in point, if they are doing something like this I'd be very careful ordering Magic the Gathering product from them. They may actually be doing this with FNM promos and such as well locally.
Private Mod Note
Rollback Post to RevisionRollBack
1. (Ravnica Allegiance): You can't keep a good esper control deck down... Or Wilderness Reclamation... or Gates...
2. (War of the Spark): Guys, I know what we need! We need a cycle of really idiotic flavor text victory cards! Jace's Triumph...
3. (War of the Spark): Lets make the format with control have even more control!
I remember having an unpleasant experience with them some time ago. I sent a bunch of cards to them and they disputed the grading that I placed on the cards I sent. Which was fine, but when I asked for the cards back, they said they had already processed them into their inventory. Many were bulk rare foils at the time, and they said that they were unable to find them. Since that experience, I have never done business with them again.