Got an order number but not appearing in the order history, didn't get an email, and now the items are appearing in my cart again. I got double-charged, so I don't want to try buying again. Any thoughts?
I contacted my credit card company and every time they saw a charge, it was immediately getting refunded or reversed on their end, at least for me. Keep trying, I finally got it to go to the page where I got an order number as well as a confirmation email.
Well I tried going through the check out again and it looks like they're sold out. I'm gonna be hella pissed if my order didn't go through, they gave me an order number.
Well I tried going through the check out again and it looks like they're sold out. I'm gonna be hella pissed if my order didn't go through, they gave me an order number.
I had the same thing happen. I want to say I had something similar happen with the SDCC promos where the order didn't show up in my history right away. I think as long as you have an order number, you are good. I would recommend recording it somewhere to be sure though and in case you need to call them.
Although I missed it, I'm glad I saved 280 lol. BUt in all truth, this was such BS. Why not put it on a much more stream lined and smooth website, such as Amazon so it would continually crash after you tried. I tried 6 times and each time it failed and I got an error.
I initially thought my order went through, but after checking the order history, it doesn't exist nor does the charge on my card. I too have an order number and confirmation that my sets should ship today 10/3/2018.
I tried to call customer service to see what was up, and was greeted with a message that there are too many calls and that I would have to call back later.
I'm vexed at the archaic back end of Hasbro's site and that their phone systems can't handle call backs or a serious number of callers.
I tried 6 times, each ended with a "generic error" and no charge to my card. The 7th time it looked like it was working, but then reported it being out of stock. Oh well, I can get 3 boxes of various sets for the same price. Hasbro-WotC really screwed the pooch on this one(shock!).
The whole experience was a mess. I guess that's not much different from past occurrences; however, this was a bit product with a huge shift in terms of distribution.
Maybe they should have let Amazon fill the orders, after all what's the point of ceasing distribution to LGS and letting Amazon do it if Hasbro can't handle a mere spike in traffic?
Every system inside Hasbro website and customer service were overwhelmed. They clearly didn't put any effort in this. They should have expected that as they barely can handle SDCC orders.
The whole experience was a mess. I guess that's not much different from past occurrences; however, this was a bit product with a huge shift in terms of distribution.
Maybe they should have let Amazon fill the orders, after all what's the point of ceasing distribution to LGS and letting Amazon do it if Hasbro can't handle a mere spike in traffic?
Every system inside Hasbro website and customer service were overwhelmed. They clearly didn't put any effort in this. They should have expected that as they barely can handle SDCC orders.
I completely agree. Is WotC that out of touch that they didn't see this product being the type to sell out very quickly? A lot of people who believed that they had successfully ordered the product found out that they didn't actually get it, even though their bank account was charged (the charges are later reversed). I had to order the product three times before it finally went through, even though I got a confirmation order the second time through.
It's no longer 2001, and Wizards/Hasbro can't act like they have any justification for these type of website problems, even without the launching of the Mythic edition. There is no excuse for the massive technical problems the site experienced today. They'd better be prepared for the Ravnica Allegiance Mythic Edition. After today, there's no saying that the traffic levels were unexpected.
Yea I'm really glad I snapped a shot of it on a whim. I'm definitely calling them as soon as I get off of work.
Let us know what they said. I'm really curious about this
Update, as it looks like nothing more will happen today. I wasn't able to get in touch with anyone at Hasbro, so I emailed the "contact us" address on their site, and I also CC'd MaRo. I have a feeling getting him in the loop can only help put the masses' message through to the big-wigs that are probably just looking at today and seeing a "sold out in an hour" message.
It looks like there hasn't been much movement in this thread, but I figured I would share what I have done so far:
I called their phone line (1-800-408-0052) and got the message that they could not take my call due to high call volume.
I emailed CustomerService@HasbroToyShop.com and have received no response.
I attempted to open a Chat on their shop.hasbro.com website but they have disabled it.
At this point, I expect that the negative response and the complaints they are receiving are legitimately overwhelming them to the point where they can't do anything else. I don't think it is a willful ignorance of the issues but, without their communication, it is hard to tell.
I ended up finding Hasbro's Consumer Care phone line on Google which was different than the one above as the number above is for the Toy Shop specifically and the one I called is a more general number. I called 1-800-255-5516. This time I was finally able to get through to a person after about 10 minutes on hold. She told me that my order was voided and that nothing happened with it. She offered to submit a new order for me for 1 unit instead of the 2 I ordered. I asked her what this means for the other person I ordered one for since they stopped trying to submit an order once mine was successful. She said they were SOL.
The next issue came about when trying to submit the new order. Since it is a new order, they needed my credit card info which I provided. But, the charge was declined because I still had a pending charge from Hasbro for the original $549. There was no mention of when this charge would be released. I ended up using my debit card.
At the end of it, it appears that I now have a successful order for 1 unit instead of 2 like I ordered. It still does not show up on my account online, so I am not totally positive that things are going through.
Also, since I was upset mostly at the situation and what led to it more than not getting my full order, I emailed Brian Goldner, the CEO of Hasbro. I got the email off Google so I am not even sure it is the right email address, but it was cathartic to at least vent about the situation. If it does go to the right person, at least that is something. I fully expect it to be ignored so it isn't really something that I expected to achieve anything beyond me voicing my complaints.
Re: the order not appearing on your account; when I spoke with their support, they said because the order was placed on the back end the order wouldn't appear on the front-end. They also said to call in early next week if I was interested in the tracking info. I'd just call back Monday/Tuesday and verify things are going on with the order.
At the end of it, it appears that I now have a successful order for 1 unit instead of 2 like I ordered. .
From speaking with a few people who've spoken with WoTC customer service, it looks like the website put through sales but did not actually reduce the stock levels as it did so. Thus most orders that were placed as 2 copies are only going to get one and have the other refunded.
It looks like there hasn't been much movement in this thread, but I figured I would share what I have done so far:
I called their phone line (1-800-408-0052) and got the message that they could not take my call due to high call volume.
I emailed CustomerService@HasbroToyShop.com and have received no response.
I attempted to open a Chat on their shop.hasbro.com website but they have disabled it.
At this point, I expect that the negative response and the complaints they are receiving are legitimately overwhelming them to the point where they can't do anything else. I don't think it is a willful ignorance of the issues but, without their communication, it is hard to tell.
I ended up finding Hasbro's Consumer Care phone line on Google which was different than the one above as the number above is for the Toy Shop specifically and the one I called is a more general number. I called 1-800-255-5516. This time I was finally able to get through to a person after about 10 minutes on hold. She told me that my order was voided and that nothing happened with it. She offered to submit a new order for me for 1 unit instead of the 2 I ordered. I asked her what this means for the other person I ordered one for since they stopped trying to submit an order once mine was successful. She said they were SOL.
The next issue came about when trying to submit the new order. Since it is a new order, they needed my credit card info which I provided. But, the charge was declined because I still had a pending charge from Hasbro for the original $549. There was no mention of when this charge would be released. I ended up using my debit card.
At the end of it, it appears that I now have a successful order for 1 unit instead of 2 like I ordered. It still does not show up on my account online, so I am not totally positive that things are going through.
Also, since I was upset mostly at the situation and what led to it more than not getting my full order, I emailed Brian Goldner, the CEO of Hasbro. I got the email off Google so I am not even sure it is the right email address, but it was cathartic to at least vent about the situation. If it does go to the right person, at least that is something. I fully expect it to be ignored so it isn't really something that I expected to achieve anything beyond me voicing my complaints.
I just tried the number you posted for the Hasbro Customer Care line and it is now closed. At this point I would love to know if I am getting 1, 2 or none of the ones I order and got an order number for.
Deylios
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For those of you who still want one, get them now. The website is working fast and doesn't crash. Good Luck!
Let us know what they said. I'm really curious about this
I tried to call customer service to see what was up, and was greeted with a message that there are too many calls and that I would have to call back later.
I'm vexed at the archaic back end of Hasbro's site and that their phone systems can't handle call backs or a serious number of callers.
Ah well, if it was meant to be it will.
Maybe they should have let Amazon fill the orders, after all what's the point of ceasing distribution to LGS and letting Amazon do it if Hasbro can't handle a mere spike in traffic?
Every system inside Hasbro website and customer service were overwhelmed. They clearly didn't put any effort in this. They should have expected that as they barely can handle SDCC orders.
I completely agree. Is WotC that out of touch that they didn't see this product being the type to sell out very quickly? A lot of people who believed that they had successfully ordered the product found out that they didn't actually get it, even though their bank account was charged (the charges are later reversed). I had to order the product three times before it finally went through, even though I got a confirmation order the second time through.
It's no longer 2001, and Wizards/Hasbro can't act like they have any justification for these type of website problems, even without the launching of the Mythic edition. There is no excuse for the massive technical problems the site experienced today. They'd better be prepared for the Ravnica Allegiance Mythic Edition. After today, there's no saying that the traffic levels were unexpected.
Update, as it looks like nothing more will happen today. I wasn't able to get in touch with anyone at Hasbro, so I emailed the "contact us" address on their site, and I also CC'd MaRo. I have a feeling getting him in the loop can only help put the masses' message through to the big-wigs that are probably just looking at today and seeing a "sold out in an hour" message.
I called their phone line (1-800-408-0052) and got the message that they could not take my call due to high call volume.
I emailed CustomerService@HasbroToyShop.com and have received no response.
I attempted to open a Chat on their shop.hasbro.com website but they have disabled it.
At this point, I expect that the negative response and the complaints they are receiving are legitimately overwhelming them to the point where they can't do anything else. I don't think it is a willful ignorance of the issues but, without their communication, it is hard to tell.
I ended up finding Hasbro's Consumer Care phone line on Google which was different than the one above as the number above is for the Toy Shop specifically and the one I called is a more general number. I called 1-800-255-5516. This time I was finally able to get through to a person after about 10 minutes on hold. She told me that my order was voided and that nothing happened with it. She offered to submit a new order for me for 1 unit instead of the 2 I ordered. I asked her what this means for the other person I ordered one for since they stopped trying to submit an order once mine was successful. She said they were SOL.
The next issue came about when trying to submit the new order. Since it is a new order, they needed my credit card info which I provided. But, the charge was declined because I still had a pending charge from Hasbro for the original $549. There was no mention of when this charge would be released. I ended up using my debit card.
At the end of it, it appears that I now have a successful order for 1 unit instead of 2 like I ordered. It still does not show up on my account online, so I am not totally positive that things are going through.
Also, since I was upset mostly at the situation and what led to it more than not getting my full order, I emailed Brian Goldner, the CEO of Hasbro. I got the email off Google so I am not even sure it is the right email address, but it was cathartic to at least vent about the situation. If it does go to the right person, at least that is something. I fully expect it to be ignored so it isn't really something that I expected to achieve anything beyond me voicing my complaints.
From speaking with a few people who've spoken with WoTC customer service, it looks like the website put through sales but did not actually reduce the stock levels as it did so. Thus most orders that were placed as 2 copies are only going to get one and have the other refunded.
Modern: Storm
Legacy: ANT
I just tried the number you posted for the Hasbro Customer Care line and it is now closed. At this point I would love to know if I am getting 1, 2 or none of the ones I order and got an order number for.
Deylios