You like to compare this site to a 21st century physical store, bob: if you felt mistreated by a GM at say Target or Walmart, is "well you're not allowed to call corporate, but you can talk to another manager" really the best answer?
It certainly is not my preferred answer, but unfortunately is the only one I have to give. The owners prefer to have messages filtered through the moderation staff, so as to not be overly inundated with tickets that are best handled by the content staff. Even if I were to give you their usernames on MTGS (a giant breach of their trust in me), it would do little good, as they dont regularly visit this site - they have quite a few sites, and tend to focus more on 'managing the managers' ie, us, the moderators. We have a few avenues to reach them, such as Discord, but these are not open to the public.
Unlike a big box store, we don't have a customer service call center to handle and direct tickets - we have a volunteer workforce of moderators, which has unfortunately gotten smaller as time has gone on. My various efforts to seek new blood have all ended in some sort of failure.
The only other resource I can direct you to, is that we are owned (our "corporate") by MagicFind (which you can see on the footer of every page) with the logo directing you to https://www.magicfind.us/ . This is our "corporate" if you will.
Is there no longer a mod for the Rumor Mill? Or someone who can sub in when the main mods / admins are conspicuously absent for the better part of a week during spoiler season? The lack of a response for some truly asinine behavior is validating some posters that, in my mind, desperately need a time out.
That's why I asked about a sub. I assume when neither you nor Shadow step in that you're taking care of personal business, as is perfectly reasonable (and expected), but is there some kind of procedure for tapping in a mod from another forum and saying "Hey, I'll be out for a few days - can you look after this?"? Spoiler season is almost certainly the one time you don't want to leave a given forum unattended, as appeared to be the case since Tuesday.
Is there a repository of active mods? A list of names? I've been struggling to get into contact with anyone going on 3 weeks now, and I'm about to just send messages to everyone if that's what it takes to get a response.
I'm getting the impression MTGS is dead now, effectively. Zero moderator presence, no response. What happens when the wider forum population discovers they can do whatever they want now, without repercussion? How do the site owners feels about all of this?