I'll definitely pass that along for you! If it helps, you can currently isolate your search to Standard only by using the Format field, but I can see how your suggestion would be helpful in other ways so I'll pass it along for you.
There's not a universal answer here due to how many variables are in play. We have different protocols for each shipper that we use and returning customers are treated differently at times.
That said, you will only have to sign for something that is less than $150 USD if you are a first-time customer or selected an expedited shipping service.
Thank you for the feedback. I definitely agree with the essence of your suggestion and that's exactly how I would prefer us to handle these ideally. The reason that we don't currently is that doing so would delay our process considerably.
In an effort to be more efficient any adjustments that are a matter of general grading discrepancies are not usually explained in detail at this time. That said, an important difference when selling to us is that we don't consider your items to be our merchandise until after you have agreed to any adjustments. In the future though, definitely let us know if you want clarification and we'll be happy to explain.
I will also touch base with the manager of that process and ensure that your feedback is taken into consideration. We are always working to improve our processes!
Aha! Well we both goofed then because I thought you were searching on the main page. I now see your specification that this was on the Advanced Search page! Glad we had this talk.
I'll talk to the minister of product data on that devoid issue, it sounds unintentional.
As for the Expeditions issue, it's a bit convoluted as to why they aren't returned when you search that way, but here is a direct link that you can use to access that category:
The folks handling those items are professional graders in the sense that they grade cards daily in a vocational capacity and have received training on how to identify counterfeits. The training is proprietary in nature and is the result of decades of combined experience in the field.
We're in touch with Robert about his concerns. As always, we are certain of the authenticity of the cards that we sell and have offered to pay to have this one authenticated officially by a third party.
As a reminder, SCG employs experts and only professionally trained graders are authorized to buy and sell cards of this value. Cards of this value are carefully examined before being acquired and offered for sale.
Shipping rates primarily depend on the weight and destination of your order. The weight for wholesale orders adds up quickly and international shipping rates are much higher than domestic rates, sadly. And since these items are already being listed at wholesale prices, we usually can't offer a further discounts of the items or shipping. Bulk orders shipping internationally are always going to be costly. Additional options may be available for considerably large orders, so feel free to email us if you are interested in more than 5,000 rares in a single purchase.
Regarding the weird issue with shipping, this is the first I've heard of it. After looking at our records though, it appears that no one was able to select USPS for about four hours on 11/7. I'll be speaking to our developers about this today.
Glad they got to you as soon as they did! Feel free to request more information about the deductions if you wish. They are happy to itemize them for you upon request.
We're currently getting through incoming packages faster than ever, so I'd be surprised if you don't have confirmation by the end of today. I'd prefer to be more precise with my response though, so feel free to private message me your sell request number and I can dig into your exact case for the details on it.
I wasn't able to get an exact ETA for your request being processed, but our Acquisitions team is tackling packages as quickly as possible and in the order they arrived. (I confirmed that they are quite busy!) I wouldn't expect it to take the full four days that we mention in the FAQ, but it will be a little longer. Expect an email as soon as your Payment is sent!
EDIT: As of 5:40pm ET on 8/25 I was told you have been paid!
I ran over and checked with our mail buyers and I suspect your request will be processed shortly. We typically process items received within one business day. If you want to private message me your name or post a sell request ID I'd be happy to delve a bit deeper into your exact request!
I'll definitely pass that along for you! If it helps, you can currently isolate your search to Standard only by using the Format field, but I can see how your suggestion would be helpful in other ways so I'll pass it along for you.
Thanks for the feedback!
There's not a universal answer here due to how many variables are in play. We have different protocols for each shipper that we use and returning customers are treated differently at times.
That said, you will only have to sign for something that is less than $150 USD if you are a first-time customer or selected an expedited shipping service.
I hope this helps.
Thank you for the feedback. I definitely agree with the essence of your suggestion and that's exactly how I would prefer us to handle these ideally. The reason that we don't currently is that doing so would delay our process considerably.
In an effort to be more efficient any adjustments that are a matter of general grading discrepancies are not usually explained in detail at this time. That said, an important difference when selling to us is that we don't consider your items to be our merchandise until after you have agreed to any adjustments. In the future though, definitely let us know if you want clarification and we'll be happy to explain.
I will also touch base with the manager of that process and ensure that your feedback is taken into consideration. We are always working to improve our processes!
Thanks again!
I'll talk to the minister of product data on that devoid issue, it sounds unintentional.
As for the Expeditions issue, it's a bit convoluted as to why they aren't returned when you search that way, but here is a direct link that you can use to access that category:
http://sales.starcitygames.com/category.php?t=a&cat=5312
Thanks for the heads up.
The folks handling those items are professional graders in the sense that they grade cards daily in a vocational capacity and have received training on how to identify counterfeits. The training is proprietary in nature and is the result of decades of combined experience in the field.
We're in touch with Robert about his concerns. As always, we are certain of the authenticity of the cards that we sell and have offered to pay to have this one authenticated officially by a third party.
As a reminder, SCG employs experts and only professionally trained graders are authorized to buy and sell cards of this value. Cards of this value are carefully examined before being acquired and offered for sale.
Please continue to shop with confidence.
We have posted an article that briefly explains the issues we experienced over the weekend.
Apologies for any inconvenience!
http://www.starcitygames.com/article/32152_The-SCG-Tour-Website-Outages-And-Last-Chance-Sale-Updates.html
Shipping rates primarily depend on the weight and destination of your order. The weight for wholesale orders adds up quickly and international shipping rates are much higher than domestic rates, sadly. And since these items are already being listed at wholesale prices, we usually can't offer a further discounts of the items or shipping. Bulk orders shipping internationally are always going to be costly. Additional options may be available for considerably large orders, so feel free to email us if you are interested in more than 5,000 rares in a single purchase.
Have a good day!
Regarding the weird issue with shipping, this is the first I've heard of it. After looking at our records though, it appears that no one was able to select USPS for about four hours on 11/7. I'll be speaking to our developers about this today.
@Stranger, shoot me an email directly!
Glad they got to you as soon as they did! Feel free to request more information about the deductions if you wish. They are happy to itemize them for you upon request.
Let us know if you have any other questions!
We're currently getting through incoming packages faster than ever, so I'd be surprised if you don't have confirmation by the end of today. I'd prefer to be more precise with my response though, so feel free to private message me your sell request number and I can dig into your exact case for the details on it.
Have a great day.
I wasn't able to get an exact ETA for your request being processed, but our Acquisitions team is tackling packages as quickly as possible and in the order they arrived. (I confirmed that they are quite busy!) I wouldn't expect it to take the full four days that we mention in the FAQ, but it will be a little longer. Expect an email as soon as your Payment is sent!
EDIT: As of 5:40pm ET on 8/25 I was told you have been paid!
I ran over and checked with our mail buyers and I suspect your request will be processed shortly. We typically process items received within one business day. If you want to private message me your name or post a sell request ID I'd be happy to delve a bit deeper into your exact request!
This is intentional. Our ISP team may be able to explain those business rules in more detail than I can if you'd like to reach out to them.