I have gotten a "lost connection to game server" error about 5 times right after entering my username and password. Anyone else getting this?
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():
Rollback Post to RevisionRollBack
Some facts of magic:
-Terror is an emotion which, when experienced, results in death.
-The pox was a disease notorious for having killed one-third, rounded up, of Europe’s population. Smallpox, on the other hand, killed only a single person.
-A person riding a horse cannot be stopped by foot soldiers, large animals, walls, archers, or even catapults.
It is kind of expected to have a little extra maintenance time when releasing a big build. This was unplanned.
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():
Rollback Post to RevisionRollBack
Standard (KLD):UR Thermo-Thing Modern:UR Delver, URB Delver, URB Control, G Elves, WB Soul Sisters Legacy:UR Delver, URB Delver, G Elves EDH:GWTrostani, Selesnya's Voice, UBOona, Queen of the Fae
Find me on MTGO and Twitter with the same username
OK, I just downloaded and installed MTGO last night, and tried to play it today. All I get is "Magic Online has encountered a problem and needs to close" error, immediately.
I have tried deleting and reinstalling MTGO
I have tried deleting and reinstalling .NET framework
I have tried using MTGO_NET.exe to start instead of the kicker
I have tried repairing the program (twice)
I have tried installing/updating Java
I have tried deleting NewFileList.txt
I have double checked DirectX
I am running Windows XP (SP3), have DirectX 9.0c and meet all recommended requirements for this program.
I have the same problem as stokerd, "Magic Online has encountered a problem and needs to close", and have gone through the same steps to try to resolve it with no success. Not sure what else I can do at this point. Any other suggestions would be greatly appreciated.
This is my Error signature:
AppName: mtgo_net.exe AppVer: 3.4.72.281 ModName: kernel32.dll
ModVer: 5.1.2600.6293 Offset: 00012fd3
I'm having the same problem as the two above me Porter 156 and stokerd my signature is AppName: mtgo_net.exe AppVer: 3.4.69.234 AppStamp:502e47a5 ModName: kernel32.dll ModVer: 5.1.2600.6293 ModStamp:506bc5b9 fDebug: 0 Offset: 00012fd3
***nevermind***
I click login, it says connecting, flashes connected and logging on and then disconnected. Mtgo is allowed in my firewall, my username and password are correct, and my tracert is below. All the google results for similar problems are over a year old and don't have additional useful information.
Win7 x64, cable or dsl, not sure, core i7, 16gb ram.
1 <1 ms <1 ms 1 ms 192.168.11.1
2 13 ms 12 ms 11 ms 58.95.255.234
3 12 ms 15 ms 12 ms 58.95.255.254
4 25 ms 24 ms 28 ms i210-225-224-21.s99.a049.ap.plala.or.jp [210.225
.224.21]
5 25 ms 24 ms 25 ms i118-21-197-73.s99.a049.ap.plala.or.jp [118.21.1
97.73]
6 25 ms 24 ms 24 ms i118-21-179-4.s99.a049.ap.plala.or.jp [118.21.17
9.4]
7 24 ms 24 ms 24 ms 218.43.251.133
8 24 ms 28 ms 28 ms 210.190.162.13
9 24 ms 24 ms 23 ms 60.37.27.91
10 24 ms 23 ms 24 ms ae-11.r21.tokyjp05.jp.bb.gin.ntt.net [129.250.12
.201]
11 25 ms 96 ms 31 ms ae-0.r24.tokyjp05.jp.bb.gin.ntt.net [129.250.6.9
6]
12 25 ms 25 ms 24 ms ae-1.r20.tokyjp05.jp.bb.gin.ntt.net [129.250.6.2
10]
13 132 ms 132 ms 133 ms ae-2.r20.sttlwa01.us.bb.gin.ntt.net [129.250.3.1
2]
14 126 ms 126 ms 126 ms ae-1.r04.sttlwa01.us.bb.gin.ntt.net [129.250.5.4
3]
15 126 ms 127 ms 130 ms xe-0-5-0-30.r04.sttlwa01.us.ce.gin.ntt.net [198.
104.202.46]
16 129 ms 128 ms 126 ms border2.te12-1-bbnet1.sea.pnap.net [63.251.160.7
]
17 153 ms 153 ms 154 ms wizardscoast-1.border2.sea.pnap.net [206.191.144
.82]
18 138 ms 138 ms 137 ms tuk-gw-1.wizards.com [69.8.196.7]
19 141 ms 141 ms 140 ms mtgologin1.onlinegaming.wizards.com [69.8.198.20
2]
Trace complete.
EDIT: I reset winsock and it works now. Network technology is kinda dumb.
EDIT2: It broke again and resetting winsock didn't do anything, but several minutes later it worked again for no apparent reason. I guess it's a skinner box.
Hello.
I've been playing MTG for some time, and now I'm moving to MTGO. Anyway, to start off, I'm from Brazil, and my payment method is Paypal, I have had my paypal verified for years now and been buying online stuff with it for a long time, so I'm pretty sure this is not a problem with my Paypal or whatever.
I downloaded the client normally and went on to try to register my account, alright, after I write all my data, I click to Checkout with Paypal. then I get this error:
Error Unknown Error
We're sorry, but we could not complete your order. Please verify your billing address and payment information are correct and try again with a new username. If you continue to have problems, contact our Game Support team.
I have sent an email to the support team and I still got no answer, but perhaps someone here can help me out, I've tried creating an account on another computer, other browsers, other internet far from my house, and nothing seems to work, help me, please.
Just to make it more clear, I did not even get to try to pay, I just get this error before I even login with paypal or whatever to pay, I'm sure my address is the same as it is in paypal, anyone else experience this problem?
That's actually intended to come up when you launch the program. It's supposed to go away though after a minute or so. No idea why it wouldn't be loading for you. Unless you're using Windows XP and they already shut off XP compatibility.
Hey I've reinstalled, turned off firewall, tried working with the ports 7730-7770. When I ran tracert this is what I got attached....how do I fix line 2 which is clearly the problem?
Your traceroute shows a good connection.
Don't mind that first *, it's very common for some of the internal ISP hops to refuse to reply.
I would still bet on it being a port issue, possibly on your at-home router.
Hopefully someone here in MTGO sub will be able to give you a direct answer.
For example, my TraceRT goes hop 1 is my bedroom hub, hop 2 is my main router, hop 3 is my cable modem.
Also, like right now at work I just did a tracert to Google.com. 1st hop is our firewall, 2nd is our modem, 3rd is the fiber hub next door, and 4th is google's data center down the freeway from me.
Sorry I'm not the best with computer's. How do you figure out your internal network infrastructure. I just did Tracert to Google.com and again hop 2 is giving me * straight across. Though that's still connecting
Also I don't know if this information helps, but I use a wireless router. Even when I hook my computer up with the cable it still won't connect. So I really don't think it's the connection. I've reset the router the connection is good, I don't know what the problem is.
Who provides your internet service? Is it Cable? DSL? There is a faulty piece of equipment causing network crashes. Can you stream a movie or show still? A TraceRT doesn't use a persistent connection, it sends out a packet and receives pings back as that packet goes through the internet.
Usually when hop 2 has issues it has good upstream sending, but is crashing handshakes (not returning the packet to your computer) Faulty connections show up as an * with the following connections still good. If a route point was totally dead, you would see the TraceRT terminate at that point.
My assumption is you have a failing router, or modem and given you level of technological expertise shown I would suggest calling your ISP and asking for a service call. Hopefully the problem is in the wires and not in your equipment. I've seen it both ways.
A few years back squirrels chewed the cable to my house, and I could browse the net and download stuff, but everything was SUPER slow, and I couldn't maintain a persistent connection to game servers without my ping going to 9000! (seriously I'm not making just making a DBZ joke here)
Network infrastructure problems are tricky to trace.
Again, I would like to state that Hop 2 listing * (no response) is perfectly normal.
As you are using only one router, that is the "other side" of your router. It's the side the rest of the world sees. CableVision/Optimum uses routers preconfigured to not respond to Pings on the outside. This is a security measure to protect you, as well as a way to help mitigate DOS attacks. While it is entirely possible that you have an issue with the router, the lack of a response from the trace route ping is of no concern.
If your device was causing latency, as NastSasquatch suggested, your pings to the later hops would be much larger. Your 76 ms response time to wizards indicates you have a very good connection. Assuming you don't have a very limited internet connection speed, the chances of your connection being the issue is very small.
Most likely, it is a port forwarding issue.
Go here and put "7730" as your port.
See what it says.
If it comes back timed out, your port 7730 isn't open and forwarding.
You can use this how-to as a basic guide for MTGO, although it's probably not the correct router. Just google your router (ie: WNDR3400v2 or whatever) and the words "port forwarding" and you'll generally find a good how-to for your specific router. Then just use the other how-to as a good guide for the port numbers, etc.
Looks like I'm having the same issue with connecting to their server.
I have been able to use the older MTGO and the beta client before the July patch, now I'm just getting the unable to connect message.
Funny thing is I've tried it on a laptop that is on the same router/wifi connection and it works no problem. So I know for a fact the ports are being forwarded thru the router.
Something with the latest update messed the client up on this machine.
I've gone and completely deleted/reinstalled the MTGO client and disabled every firewall/security/antivirus I could touch on this machine, but still no luck on connecting.
A very strange issue indeed. I'm sure ill figure something out eventually, but its just a huge hassle because so far I've spent 5 hours working on trying getting this new client to run with zero progress. I'm at a total loss as of right now.
Ok! Finally after smashing my face into the keyboard multiple times I've finally gotten the new MTGO client to run for me.
If you're having a problem connecting and you're 100% sure it isn't your router/ports not forwarding properly, then try the fix at http://community.wizards.com/content/forum-topic/2978416 under the 1-3 Connection issue troubleshooting.
For whatever reason the "trusted root" certificates were either bad or not working on my main computer (even though just under a month ago everything was completely fine).
I had to go to a laptop/other computer that I knew was able to run MTGO and export all the root certificates from that machines internet explorer and then move them onto my machine and then import them into my internet explorer. After a quick restart I was able to load up the new MTGO client and connect without getting the connection error.
It truly baffles me how Wizards can bone this up so badly that you need a IT degree to troubleshoot their client, but there it is. Hopefully this might help someone out there if they are savvy enough to understand all of it. If this doesn't fix it for you, then godspeed on your quest to fix it.
Hey guys thanks for the advice thus far. But even going into my modem and making sure that ports 7730 and 7770 are opened. It still would not open. But even when I use the port check websites both of them say that every port is closed. web, http, 7730 and 7770 even with the corrections they all keep saying they are all closed yet I'm still able to use the web and play other online games.? Is it the certificates though that makes no sense to me. and my other confusion is why when I see I opened the ports the website is still saying they are closed?
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Private Mod Note
():
Rollback Post to RevisionRollBack
To post a comment, please login or register a new account.
-Terror is an emotion which, when experienced, results in death.
-The pox was a disease notorious for having killed one-third, rounded up, of Europe’s population. Smallpox, on the other hand, killed only a single person.
-A person riding a horse cannot be stopped by foot soldiers, large animals, walls, archers, or even catapults.
More facts of magic
http://community.wizards.com/magiconline/blog/2012/10/10/unexpected_magic_online_downtime
It is kind of expected to have a little extra maintenance time when releasing a big build. This was unplanned.
Modern: UR Delver, URB Delver, URB Control, G Elves, WB Soul Sisters
Legacy: UR Delver, URB Delver, G Elves
EDH: GWTrostani, Selesnya's Voice, UBOona, Queen of the Fae
Find me on MTGO and Twitter with the same username
So Pro I have an alpha Volcanic Island
I have tried deleting and reinstalling MTGO
I have tried deleting and reinstalling .NET framework
I have tried using MTGO_NET.exe to start instead of the kicker
I have tried repairing the program (twice)
I have tried installing/updating Java
I have tried deleting NewFileList.txt
I have double checked DirectX
I am running Windows XP (SP3), have DirectX 9.0c and meet all recommended requirements for this program.
What else can I do to try and get this working?
Thanks!
This is my Error signature:
AppName: mtgo_net.exe AppVer: 3.4.72.281 ModName: kernel32.dll
ModVer: 5.1.2600.6293 Offset: 00012fd3
Thank you
I click login, it says connecting, flashes connected and logging on and then disconnected. Mtgo is allowed in my firewall, my username and password are correct, and my tracert is below. All the google results for similar problems are over a year old and don't have additional useful information.
Win7 x64, cable or dsl, not sure, core i7, 16gb ram.
2 13 ms 12 ms 11 ms 58.95.255.234
3 12 ms 15 ms 12 ms 58.95.255.254
4 25 ms 24 ms 28 ms i210-225-224-21.s99.a049.ap.plala.or.jp [210.225
.224.21]
5 25 ms 24 ms 25 ms i118-21-197-73.s99.a049.ap.plala.or.jp [118.21.1
97.73]
6 25 ms 24 ms 24 ms i118-21-179-4.s99.a049.ap.plala.or.jp [118.21.17
9.4]
7 24 ms 24 ms 24 ms 218.43.251.133
8 24 ms 28 ms 28 ms 210.190.162.13
9 24 ms 24 ms 23 ms 60.37.27.91
10 24 ms 23 ms 24 ms ae-11.r21.tokyjp05.jp.bb.gin.ntt.net [129.250.12
.201]
11 25 ms 96 ms 31 ms ae-0.r24.tokyjp05.jp.bb.gin.ntt.net [129.250.6.9
6]
12 25 ms 25 ms 24 ms ae-1.r20.tokyjp05.jp.bb.gin.ntt.net [129.250.6.2
10]
13 132 ms 132 ms 133 ms ae-2.r20.sttlwa01.us.bb.gin.ntt.net [129.250.3.1
2]
14 126 ms 126 ms 126 ms ae-1.r04.sttlwa01.us.bb.gin.ntt.net [129.250.5.4
3]
15 126 ms 127 ms 130 ms xe-0-5-0-30.r04.sttlwa01.us.ce.gin.ntt.net [198.
104.202.46]
16 129 ms 128 ms 126 ms border2.te12-1-bbnet1.sea.pnap.net [63.251.160.7
]
17 153 ms 153 ms 154 ms wizardscoast-1.border2.sea.pnap.net [206.191.144
.82]
18 138 ms 138 ms 137 ms tuk-gw-1.wizards.com [69.8.196.7]
19 141 ms 141 ms 140 ms mtgologin1.onlinegaming.wizards.com [69.8.198.20
2]
Trace complete.
EDIT: I reset winsock and it works now. Network technology is kinda dumb.
EDIT2: It broke again and resetting winsock didn't do anything, but several minutes later it worked again for no apparent reason. I guess it's a skinner box.
I've been playing MTG for some time, and now I'm moving to MTGO. Anyway, to start off, I'm from Brazil, and my payment method is Paypal, I have had my paypal verified for years now and been buying online stuff with it for a long time, so I'm pretty sure this is not a problem with my Paypal or whatever.
I downloaded the client normally and went on to try to register my account, alright, after I write all my data, I click to Checkout with Paypal. then I get this error:
Error Unknown Error
We're sorry, but we could not complete your order. Please verify your billing address and payment information are correct and try again with a new username. If you continue to have problems, contact our Game Support team.
I have sent an email to the support team and I still got no answer, but perhaps someone here can help me out, I've tried creating an account on another computer, other browsers, other internet far from my house, and nothing seems to work, help me, please.
Just to make it more clear, I did not even get to try to pay, I just get this error before I even login with paypal or whatever to pay, I'm sure my address is the same as it is in paypal, anyone else experience this problem?
Help please
This is what I get when I click on the icon to load it:
verifying application requirements. This may take a few minutes.
Anyone have any ideas?
So I reinstalled and I was able to get to the log in screen. After I put in my password, mtgo starts to load cards, and then crashes. Sigh.
Running windows 8
Message: There is a critical error.
ActionToTake: The application will now close.
ExtraDetails:
InternalDetails: Didn't find card definition for requested catalog id '53811'.
at Shiny.Core.ModelCoordination.ModelCoordinator.<>c__DisplayClass2.<ProcessNextServerMessages>b__0()
at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)
at MS.Internal.Threading.ExceptionFilterHelper.TryCatchWhen(Object source, Delegate method, Object args, Int32 numArgs, Delegate catchHandler)
at System.Windows.Threading.DispatcherOperation.InvokeImpl()
at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
at System.Windows.Threading.DispatcherOperation.Invoke()
at System.Windows.Threading.Dispatcher.ProcessQueue()
at System.Windows.Threading.Dispatcher.WndProcHook(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
at MS.Win32.HwndWrapper.WndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
at MS.Win32.HwndSubclass.DispatcherCallbackOperation(Object o)
at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)
at MS.Internal.Threading.ExceptionFilterHelper.TryCatchWhen(Object source, Delegate method, Object args, Int32 numArgs, Delegate catchHandler)
at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(DispatcherPriority priority, TimeSpan timeout, Delegate method, Object args, Int32 numArgs)
at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam)
at MS.Win32.UnsafeNativeMethods.DispatchMessage(MSG& msg)
at MS.Win32.UnsafeNativeMethods.DispatchMessage(MSG& msg)
at System.Windows.Threading.Dispatcher.PushFrameImpl(DispatcherFrame frame)
at System.Windows.Application.RunInternal(Window window)
at System.Windows.Application.Run()
at Shiny.App.Main()
Your traceroute shows a good connection.
Don't mind that first *, it's very common for some of the internal ISP hops to refuse to reply.
I would still bet on it being a port issue, possibly on your at-home router.
Hopefully someone here in MTGO sub will be able to give you a direct answer.
No longer staff here.
For example, my TraceRT goes hop 1 is my bedroom hub, hop 2 is my main router, hop 3 is my cable modem.
Also, like right now at work I just did a tracert to Google.com. 1st hop is our firewall, 2nd is our modem, 3rd is the fiber hub next door, and 4th is google's data center down the freeway from me.
Usually when hop 2 has issues it has good upstream sending, but is crashing handshakes (not returning the packet to your computer) Faulty connections show up as an * with the following connections still good. If a route point was totally dead, you would see the TraceRT terminate at that point.
My assumption is you have a failing router, or modem and given you level of technological expertise shown I would suggest calling your ISP and asking for a service call. Hopefully the problem is in the wires and not in your equipment. I've seen it both ways.
A few years back squirrels chewed the cable to my house, and I could browse the net and download stuff, but everything was SUPER slow, and I couldn't maintain a persistent connection to game servers without my ping going to 9000! (seriously I'm not making just making a DBZ joke here)
Network infrastructure problems are tricky to trace.
As you are using only one router, that is the "other side" of your router. It's the side the rest of the world sees. CableVision/Optimum uses routers preconfigured to not respond to Pings on the outside. This is a security measure to protect you, as well as a way to help mitigate DOS attacks. While it is entirely possible that you have an issue with the router, the lack of a response from the trace route ping is of no concern.
If your device was causing latency, as NastSasquatch suggested, your pings to the later hops would be much larger. Your 76 ms response time to wizards indicates you have a very good connection. Assuming you don't have a very limited internet connection speed, the chances of your connection being the issue is very small.
Most likely, it is a port forwarding issue.
Go here and put "7730" as your port.
See what it says.
If it comes back timed out, your port 7730 isn't open and forwarding.
You can use this how-to as a basic guide for MTGO, although it's probably not the correct router. Just google your router (ie: WNDR3400v2 or whatever) and the words "port forwarding" and you'll generally find a good how-to for your specific router. Then just use the other how-to as a good guide for the port numbers, etc.
No longer staff here.
I have uninstalled 2 times. How do you run the repair? thanks
I have been able to use the older MTGO and the beta client before the July patch, now I'm just getting the unable to connect message.
Funny thing is I've tried it on a laptop that is on the same router/wifi connection and it works no problem. So I know for a fact the ports are being forwarded thru the router.
Something with the latest update messed the client up on this machine.
I've gone and completely deleted/reinstalled the MTGO client and disabled every firewall/security/antivirus I could touch on this machine, but still no luck on connecting.
A very strange issue indeed. I'm sure ill figure something out eventually, but its just a huge hassle because so far I've spent 5 hours working on trying getting this new client to run with zero progress. I'm at a total loss as of right now.
If you're having a problem connecting and you're 100% sure it isn't your router/ports not forwarding properly, then try the fix at http://community.wizards.com/content/forum-topic/2978416 under the 1-3 Connection issue troubleshooting.
For whatever reason the "trusted root" certificates were either bad or not working on my main computer (even though just under a month ago everything was completely fine).
I had to go to a laptop/other computer that I knew was able to run MTGO and export all the root certificates from that machines internet explorer and then move them onto my machine and then import them into my internet explorer. After a quick restart I was able to load up the new MTGO client and connect without getting the connection error.
It truly baffles me how Wizards can bone this up so badly that you need a IT degree to troubleshoot their client, but there it is. Hopefully this might help someone out there if they are savvy enough to understand all of it. If this doesn't fix it for you, then godspeed on your quest to fix it.