Can't Download Kicker? Other MTGO Problems? Read Me!

  • #53
    I've been having problems recently. The program seems to hang/lag in battle. It's fine up until about right after the first turn. Then it just hangs, and becomes unresponsive.

    Has this happened to anyone else?
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  • #54
    The server isn't down and I'm getting the same message,

    "Internet Problem
    The latest version of Magic Online's 'Kicker" program could not be downloaded.

    Why can this program not be downloaded? There is no issue with my internet/LAN connections.
  • #55
    I recommend calling Wizards of the Coast Customer Service.
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  • #56
    Quote from tfc333
    I've been having problems recently. The program seems to hang/lag in battle. It's fine up until about right after the first turn. Then it just hangs, and becomes unresponsive.

    Has this happened to anyone else?


    I'm having the exact same problem. To further elaborate. I can draft, build decks look at my collection, do trades all fine and without problem. Once I start a match, I lag to the point of timing out.

    Any tips, customer service has been useless

    EDIT: They sent me to
    http://www.microsoft.com/net/Download.aspx
    See if that works for you.
    Last edited by TJC: 6/13/2010 6:48:06 PM
    Fix my problems
  • #57
    Ever since the last downtime, I have not been able to get in...I keep getting timeout messages while updating. Anyone else having this problem (or better yet, anyone else have this problem and solve it)?

    EDIT: It ended up being my connection. I had to reset my router.
    Last edited by Slatts: 8/15/2010 2:14:03 PM
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  • #58
    Hey. So I've been playing on MODO on my machine for some time now, but now it's acting stupid to be honest. Basically, when I enter my information, I click connect and I sit there forever waiting for it to log me in. Sometimes, I wait for 18 mins+ and it does nothing, other times it tells me that my date/time may not be correct, but I sync that before I open the program!

    I'm starting to get rather annoyed, and I tried submitting a report as suggested at the beginning of the thread, but that page isn't loading. I'm running Vista (yes, I know. Please don't make too much fun of me) and I have the latest SP and just finished updating my computer.

    I'm thinking that maybe my router is blocking out the traffic to wizards, but I honestly don't know enough about that stuff to pretend to talk about it. Is there a way to tell if this is happening?
  • #59
    I installed MTGO today, but I can't open the program.

    Apparently there is a problem with .NET Framework. I have installed the latest version (4.0, on Windows XP), but now I get this error message :

    "Renamer. EXE - .Net Framework Initialization Error
    Unable to find a version of the runtime to run this application."

    Any solutions ?
  • #60
    What the ☺☺☺☺ is this ☺☺☺☺?

    Okay, I thought I'd give it a try. I have only poor options to play Magic in my area. So I bought MtGO. Or so I thought. I paid it. And I got nothing. I wrote to support. The paypal-payment "didn't get through". What the ☺☺☺☺? After some emails they activated my account manually. I tried clicking on collection. The programm crashed. I fixed this error after 2 hours.
    So I tried playing a draft. I had to buy 3 SOM-Boosters for it. I did. But I did not get them. Write to support - again. "Orders may have trouble getting through when non-english characters are used". Okaaay, I spelled my name without non-english characters. I can not rename in Paypal. I tried ordering one event ticket.
    It did not work. It's been 5 days now I've been trying to make this work. Support can not help me.

    I give up. The client is absolutely ☺☺☺☺ty, the payment system just does what it wants and I don't want this ☺☺☺☺ anymore. At least support's friendly.
  • #61
    Why'd you use a nonenglish name? You do know wizards is primarily an ENGLISH company, and due to the fact MTGO only offers it's services to USA residents (as for redemption and the like)

    I dont see why it crashed on the collection, but the client is at large, a piece of crap to most, if not all of it's users.

    You're able to play MTGO best if you have a Credit/debit card. Paypal does work, but it is slow and unreliable half the time.

    Good luck if you choose to try again.
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  • #62
    Quote from Ravarshi
    Why'd you use a nonenglish name? You do know wizards is primarily an ENGLISH company, and due to the fact MTGO only offers it's services to USA residents (as for redemption and the like)


    Because I am non-english and never had problems with ü ä or ö (the later one in my name) ever at any program (well okay, that's not entirely true. But paying was NEVER an issue.)? It did not even work with it spelled as oe, and I can not rename myself in paypal. Besides, it would be stupid to do that because I just sometimes have to spell it the right way when using paypal.
    Redemption and the likes are also offered to people not in the states like myself, it's just a little bit more expensive.


    Quote from Ravarshi

    You're able to play MTGO best if you have a Credit/debit card. Paypal does work, but it is slow and unreliable half the time.


    Cannot and do not want to do that due to personal reasons. :/
    If you offer paying via paypal, make sure it works. That's at least what I've been thinking.

    Quote from Ravarshi
    Good luck if you choose to try again.


    Don't think so, but thank you. Waiting for support now, maybe they can tell me what went wrong. Again. Frown
  • #63
    So every time I try and launch I get a little window that says "Error trying to check files. Error:WebError. I just started MTGO this week and I never got a chance to play but it would still let me run. And out of nowhere this happened. I'm getting really frustrated because if I can't get this to work I will have wasted a lot of money. Can someone please help me?
  • #64
    I open the Kicker and hit "Launch" but nothing happens. Any ideas, anyone?
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  • #65
    I am trying to create an account but my CC was declined, long story short my bank is slow and hasn't realized I transferred money to the card 2 days ago.

    Anyways, the username I wanted to use is now temporarily reserved, does anyone know how long temporary is? I would really prefer to use that name when I can get my CC charge to go through instead of choosing another.
  • #66
    I've been using the client for about 2 years now. Today I go to fire it up and I get "C:/Program Files/Wizards of the Coast/Magic Online III/Renamer.exe
    The dependency service or group failed to start." Has anyone had this before or know what to do?

    Edit: NVM, the problem went away on its own. Don't know how or why though, but it did after about 10 hrs.
    Last edited by Onering: 12/26/2010 9:18:25 PM
  • #67
    For a couple months now I've had trouble with my client crashing, and I've played for years and years....

    Used to always crash during pack 2 of a draft, then started crashing randomly during card picking at various points, and it never crashed twice.

    A mod told me to update my .net I think? (I'm clueless on this stuff)

    Now I can always get through the card picking fine, but when I'm in matches it will get really slow...then when I try to relog it crashes...then I get back on and it will be fine for an hour...

    Really weird.
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  • #68
    I've downloaded the program from the wotc website, i've paid trough paypal, but when the downloader finishes nothing happens. Plus when i go and click on mtginstaller nothing pops up, everything else on the pc works but this program freezes. Any idea of how i can solve this problem?:mad:

    Ps: after the download has finished( the wotc website says so), i click on the arrow pointing down but nothing happens .and the application is frozen as the north pole. It's the same if i t mtginstaller
    Last edited by smorgonoff: 1/17/2011 5:10:45 PM
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  • #69
    Quote from Blad01
    I installed MTGO today, but I can't open the program.

    Apparently there is a problem with .NET Framework. I have installed the latest version (4.0, on Windows XP), but now I get this error message :

    "Renamer. EXE - .Net Framework Initialization Error
    Unable to find a version of the runtime to run this application."

    Any solutions ?



    I have the same problem and no clue how to fix it. Anyone know how?
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  • #70
    Quote from smorgonoff
    I've downloaded the program from the wotc website, i've paid trough paypal, but when the downloader finishes nothing happens. Plus when i go and click on mtginstaller nothing pops up, everything else on the pc works but this program freezes. Any idea of how i can solve this problem?:mad:

    Ps: after the download has finished( the wotc website says so), i click on the arrow pointing down but nothing happens .and the application is frozen as the north pole. It's the same if i t mtginstaller


    Click it and leave it for 30 minutes - a few hours. Why it may say its finished, its still downloading the files in the background.

    *had the same problem happen to me earlier today*
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  • #71
    Can anyone confirm if the server is down right now, It says I'm unable to connect to the remote server, but haven't seen any information regarding this....
  • #72
    Hey guys!

    I'm having a bit of trouble with MTGO... I had it installed for a year or something and it always ran like a charm. Recently, I erased my entire hard drive and reinstalled Windows.
    I tried to reinstall mtgo today and the download and installation go well but when I try to launch the program, I get this wierd message:

    "Renamer.exe - Application Error

    The application failed the correct initialization (0xc0000135). Press OK to quit application."

    I translated it the best I could since the message is displayed in portuguese lol

    I don't know what to do!! Please help!
    I went to the WotC folder on the Programs folder and no matter what .exe file I try to run, I always get that message Slant
  • #73
    Quote from gregas
    Hey guys!

    I'm having a bit of trouble with MTGO... I had it installed for a year or something and it always ran like a charm. Recently, I erased my entire hard drive and reinstalled Windows.
    I tried to reinstall mtgo today and the download and installation go well but when I try to launch the program, I get this wierd message:

    "Renamer.exe - Application Error

    The application failed the correct initialization (0xc0000135). Press OK to quit application."

    I translated it the best I could since the message is displayed in portuguese lol

    I don't know what to do!! Please help!
    I went to the WotC folder on the Programs folder and no matter what .exe file I try to run, I always get that message Slant


    I just did the same exact thing and am having the same exact problem.
  • #74
    "Magic Online uses DirectX and the .NET framework from Microsoft. Chances are you already have both installed on your computer if you have Windows Update turned on. However, if you encounter troubles when you try to run Magic Online, you can download them manually from Microsoft at the following locations: DirectX (for WinXP and earlier, this will install DirectX 9.0c, for Win Vista, DirectX 10 will be installed) .NET Framework"

    got it from the wizards site, happened to me b4
    Last edited by Cr33p!nD347H: 4/2/2011 7:58:32 AM
    When the going gets tuff, the Muppets get going
  • #75
    I did those two things and it let the kicker pop up, but now i get an error when i try to launch.
    "Magic online has encountered a problem and needs to close" Frown
    Last edited by CamBovenzi: 4/2/2011 11:02:02 AM
  • #76
    Quote from CamBovenzi
    I did those two things and it let the kicker pop up, but now i get an error when i try to launch.
    "Magic online has encountered a problem and needs to close" Frown


    go into the main program file and you will see a newfilelist delete that, then restart
    When the going gets tuff, the Muppets get going
  • #77
    didnt see it in there. just a regular filelist.
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