I am serious. I preordered on eBay a month ago and "delivered" according to the eBay tracking number. I don't have the box. USPS days they delivered I asked f t had signature confirmation since I paid $15!!!!! For shipping. They said no the seller chose not too. I blame the seller for taking $15 on shipping and not paying the 60 cents for signature upgrade. Filed a claim and waiting for sellers response hoping he will ship me another box. I don't think it's 100% his fault but seriously. It's an apartment complex you should have taken extra precaution. I don't even know if eBay will side with me due to people scamming lying saying they never got their package. Yeah on a $30 purchase you don't need signature confirmation but $220 there better be. Just mad. Not doing eBay again even if they do refund me or ship me a new one. Really wanted a box but one more reason MM is a bad purchase I guess.
It'll be fine, relax, they'll either send another box or you'll get a refund from paypal.
Cheers
Uh, not exactly. OP is screwed if the purchase price was less than $250 (which it appears to be) and the tracking shows as delivered. Signature confirmation isn't 60 cents either, it's over 2 bucks. Might have been nice for the seller to add it, but if you really wanted it you should have made sure to have him add it ahead of time. It's not the seller's fault that you live in an apartment complex and your package delivery system isn't secure. Honest sellers get blamed for FAR too much on eBay when most of it is out of their control.
Private Mod Note
():
Rollback Post to RevisionRollBack
Any Puca trades you can send me would be greatly appreciated! Big want list and lots of points available.
It'll be fine, relax, they'll either send another box or you'll get a refund from paypal.
Cheers
Uh, not exactly. OP is screwed if the purchase price was less than $250 (which it appears to be) and the tracking shows as delivered. Signature confirmation isn't 60 cents either, it's over 2 bucks. Might have been nice for the seller to add it, but if you really wanted it you should have made sure to have him add it ahead of time. It's not the seller's fault that you live in an apartment complex and your package delivery system isn't secure. Honest sellers get blamed for FAR too much on eBay when most of it is out of their control.
To be bluntly honest, sellers on ebay should do everything in their power to make sure items are securely delivered to whom they are going to. That means insurance on more valuable items, and signature tracking also on more valuable items (and especially to valuable items going to an apartment). Apartments are notorious for having issues with actual packages, as yes, in many cases USPS mail people will just drop them outside the person's door. Some apartment complexes have accommodations for package delivery, but many don't. And I agree, for $15 shipping, signature should have been included in that. I know for myself, anything over a certain dollar amount I ship priority, insured, with signature tracking if its going to an apartment, and I even eat the extra cost for that because its not the buyer's responsibility to get it where its going securely, safely, and in one peace, its the seller's responsibility. That's just my opinion though as someone who tries to provide as high a level of customer service as I can (As I feel all sellers should do).
For the OP, I hope you are able to get the seller to work with you, or get ebay/paypal to help deal with the situation. Good Luck.
It'll be fine, relax, they'll either send another box or you'll get a refund from paypal.
Cheers
Uh, not exactly. OP is screwed if the purchase price was less than $250 (which it appears to be) and the tracking shows as delivered. Signature confirmation isn't 60 cents either, it's over 2 bucks. Might have been nice for the seller to add it, but if you really wanted it you should have made sure to have him add it ahead of time. It's not the seller's fault that you live in an apartment complex and your package delivery system isn't secure. Honest sellers get blamed for FAR too much on eBay when most of it is out of their control.
To be bluntly honest, sellers on ebay should do everything in their power to make sure items are securely delivered to whom they are going to. That means insurance on more valuable items, and signature tracking also on more valuable items (and especially to valuable items going to an apartment). Apartments are notorious for having issues with actual packages, as yes, in many cases USPS mail people will just drop them outside the person's door. Some apartment complexes have accommodations for package delivery, but many don't. And I agree, for $15 shipping, signature should have been included in that. I know for myself, anything over a certain dollar amount I ship priority, insured, with signature tracking if its going to an apartment, and I even eat the extra cost for that because its not the buyer's responsibility to get it where its going securely, safely, and in one peace, its the seller's responsibility. That's just my opinion though as someone who tries to provide as high a level of customer service as I can (As I feel all sellers should do).
For the OP, I hope you are able to get the seller to work with you, or get ebay/paypal to help deal with the situation. Good Luck.
The seller did what they needed to get the package successfully delivered to the address it was intended for as proven by the tracking, and their shipping method falls within eBay's accepted rules. How is it possibly their fault that something went awry once AT the apartment building when they couldn't possibly know what the recipient's situation was like? It is absolutely the buyer's responsibility to make sure their package receiving situation is secure, not the seller's. There's absolutely no way the seller could know whether the package was being securely stored in a package locker, in an apartment office, or just dropped off outside someone's door. I don't live in an apartment, but my packages get dropped off outside my front door all the time. Should sellers be responsible if someone steals a package off of my front steps too? I'm all in favor of providing a high level of customer service and doing things the right way, but clearly this seller did. They shipped the package to the address provided and it arrived there. I wouldn't have added signature confirmation either. eBay/PayPal rules state that anything under $250 doesn't require signature confirmation, so that's what I go by. Heck, most of the time the post office completely ignores signature confirmation when I add it to my shipments and just delivers it without ever getting a signature anyway. 99% of the time it's nothing but a wasted $2.35 (or whatever it costs these days).
Private Mod Note
():
Rollback Post to RevisionRollBack
Any Puca trades you can send me would be greatly appreciated! Big want list and lots of points available.
Oh, I'm not saying he should get the money/box, only that he will. Paypal resolutions highly favor the buyer, and I'm pretty sure that in similar situations in the past they've refunded the buyer.
It'll be fine, relax, they'll either send another box or you'll get a refund from paypal.
Cheers
Uh, not exactly. OP is screwed if the purchase price was less than $250 (which it appears to be) and the tracking shows as delivered. Signature confirmation isn't 60 cents either, it's over 2 bucks. Might have been nice for the seller to add it, but if you really wanted it you should have made sure to have him add it ahead of time. It's not the seller's fault that you live in an apartment complex and your package delivery system isn't secure. Honest sellers get blamed for FAR too much on eBay when most of it is out of their control.
To be bluntly honest, sellers on ebay should do everything in their power to make sure items are securely delivered to whom they are going to. That means insurance on more valuable items, and signature tracking also on more valuable items (and especially to valuable items going to an apartment). Apartments are notorious for having issues with actual packages, as yes, in many cases USPS mail people will just drop them outside the person's door. Some apartment complexes have accommodations for package delivery, but many don't. And I agree, for $15 shipping, signature should have been included in that. I know for myself, anything over a certain dollar amount I ship priority, insured, with signature tracking if its going to an apartment, and I even eat the extra cost for that because its not the buyer's responsibility to get it where its going securely, safely, and in one peace, its the seller's responsibility. That's just my opinion though as someone who tries to provide as high a level of customer service as I can (As I feel all sellers should do).
For the OP, I hope you are able to get the seller to work with you, or get ebay/paypal to help deal with the situation. Good Luck.
The seller did what they needed to get the package successfully delivered to the address it was intended for as proven by the tracking, and their shipping method falls within eBay's accepted rules. How is it possibly their fault that something went awry once AT the apartment building when they couldn't possibly know what the recipient's situation was like? It is absolutely the buyer's responsibility to make sure their package receiving situation is secure, not the seller's. There's absolutely no way the seller could know whether the package was being securely stored in a package locker, in an apartment office, or just dropped off outside someone's door. I don't live in an apartment, but my packages get dropped off outside my front door all the time. Should sellers be responsible if someone steals a package off of my front steps too? I'm all in favor of providing a high level of customer service and doing things the right way, but clearly this seller did. They shipped the package to the address provided and it arrived there. I wouldn't have added signature confirmation either. eBay/PayPal rules state that anything under $250 doesn't require signature confirmation, so that's what I go by. Heck, most of the time the post office completely ignores signature confirmation when I add it to my shipments and just delivers it without ever getting a signature anyway. 99% of the time it's nothing but a wasted $2.35 (or whatever it costs these days).
Well, as someone who has mailed tens of thousands of packages over the years, and over 1,000 with signature conformation and insurance, it certainly can and does help. Buyers tend to get very unhappy if something is marked as delivered and they don't have it. (Which can easily lead to negative feedback if a buyer doesn't like the results of such situations.) I tend to look at how I ship my stuff as trying to account for any situation. I go for the zero or close to it, risk method. Sure, that means I may toss $2 here or there onto packages that may have gotten there just fine without it. But it has also come in hugely handy when the items are signed for to figure out where they might be, should the buyer not know where they are (has happened a number of times), whether at the post office, the office of the apartment complex, or with a family member that signed for it and failed to mention it was delivered.
It also covered situations where a postal worker may mark it as delivered but perhaps not deliver it. If its signed for, and I can see who signed for it, then I know the buyer got it without issue. Its an added layer of protection just like insurance is. Sellers aren't required to ship with signature tracking or insurance as was mentioned, but it can and does help, as it has with me many times over the years. Also I would say its VERY rare that an item with signature tracking doesn't get the signature as its supposed to. I cant even recall a time recently where I ran into that. Inevitably its up to the sellers to add it if they choose. In this case I choose to, and if others don't, that's on them, but it certainly wont help their ebay rep from customers who end up not getting what they ordered, whether it was marked as delivered or not.
As a buyer though, you are correct, that if you know you have a non-secure setup for package delivery, its a good idea to ask the seller to add it onto the package, or possibly to get a post office box at the post office to assure you always know where your mail and packages are.
The Saga of Arkay
Cheers
Uh, not exactly. OP is screwed if the purchase price was less than $250 (which it appears to be) and the tracking shows as delivered. Signature confirmation isn't 60 cents either, it's over 2 bucks. Might have been nice for the seller to add it, but if you really wanted it you should have made sure to have him add it ahead of time. It's not the seller's fault that you live in an apartment complex and your package delivery system isn't secure. Honest sellers get blamed for FAR too much on eBay when most of it is out of their control.
https://pucatrade.com/profiles/show/23875
To be bluntly honest, sellers on ebay should do everything in their power to make sure items are securely delivered to whom they are going to. That means insurance on more valuable items, and signature tracking also on more valuable items (and especially to valuable items going to an apartment). Apartments are notorious for having issues with actual packages, as yes, in many cases USPS mail people will just drop them outside the person's door. Some apartment complexes have accommodations for package delivery, but many don't. And I agree, for $15 shipping, signature should have been included in that. I know for myself, anything over a certain dollar amount I ship priority, insured, with signature tracking if its going to an apartment, and I even eat the extra cost for that because its not the buyer's responsibility to get it where its going securely, safely, and in one peace, its the seller's responsibility. That's just my opinion though as someone who tries to provide as high a level of customer service as I can (As I feel all sellers should do).
For the OP, I hope you are able to get the seller to work with you, or get ebay/paypal to help deal with the situation. Good Luck.
The seller did what they needed to get the package successfully delivered to the address it was intended for as proven by the tracking, and their shipping method falls within eBay's accepted rules. How is it possibly their fault that something went awry once AT the apartment building when they couldn't possibly know what the recipient's situation was like? It is absolutely the buyer's responsibility to make sure their package receiving situation is secure, not the seller's. There's absolutely no way the seller could know whether the package was being securely stored in a package locker, in an apartment office, or just dropped off outside someone's door. I don't live in an apartment, but my packages get dropped off outside my front door all the time. Should sellers be responsible if someone steals a package off of my front steps too? I'm all in favor of providing a high level of customer service and doing things the right way, but clearly this seller did. They shipped the package to the address provided and it arrived there. I wouldn't have added signature confirmation either. eBay/PayPal rules state that anything under $250 doesn't require signature confirmation, so that's what I go by. Heck, most of the time the post office completely ignores signature confirmation when I add it to my shipments and just delivers it without ever getting a signature anyway. 99% of the time it's nothing but a wasted $2.35 (or whatever it costs these days).
https://pucatrade.com/profiles/show/23875
Cheers
Well, as someone who has mailed tens of thousands of packages over the years, and over 1,000 with signature conformation and insurance, it certainly can and does help. Buyers tend to get very unhappy if something is marked as delivered and they don't have it. (Which can easily lead to negative feedback if a buyer doesn't like the results of such situations.) I tend to look at how I ship my stuff as trying to account for any situation. I go for the zero or close to it, risk method. Sure, that means I may toss $2 here or there onto packages that may have gotten there just fine without it. But it has also come in hugely handy when the items are signed for to figure out where they might be, should the buyer not know where they are (has happened a number of times), whether at the post office, the office of the apartment complex, or with a family member that signed for it and failed to mention it was delivered.
It also covered situations where a postal worker may mark it as delivered but perhaps not deliver it. If its signed for, and I can see who signed for it, then I know the buyer got it without issue. Its an added layer of protection just like insurance is. Sellers aren't required to ship with signature tracking or insurance as was mentioned, but it can and does help, as it has with me many times over the years. Also I would say its VERY rare that an item with signature tracking doesn't get the signature as its supposed to. I cant even recall a time recently where I ran into that. Inevitably its up to the sellers to add it if they choose. In this case I choose to, and if others don't, that's on them, but it certainly wont help their ebay rep from customers who end up not getting what they ordered, whether it was marked as delivered or not.
As a buyer though, you are correct, that if you know you have a non-secure setup for package delivery, its a good idea to ask the seller to add it onto the package, or possibly to get a post office box at the post office to assure you always know where your mail and packages are.