There was no update over the weekend, so I just handed your replacement order to our shipping team for fulfillment again. We've shipped to your address a ton already, so I'm chocking this up to 'mail variance.' You will likely get the original shipment too, but that might be well after the next Standard rotation if your package is really MIA... Just let us know if you do and we'll pay for it to come back to us.
You'll get a new tracking email this afternoon. Let me know if you need anything else!
Thank you D.J.! I will be more than happy to send 4 back to you should the other shipment arrive as I have no interest in keeping that which does not belong to me. I did get the email notification that they had shipped and I look forward to playing with them. Thanks again!!
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Look at my name...what did you expect?
Thank you WOTC for introducing the Modern format, a format where all the whiners can enjoy a level playing field and where they can play with none of the best cards of all time!
Hi DJ, I'm currently out of town for about two weeks, and I was told by Customer Service that with your automated system, there was no way for me to place an order and have the package delayed for shipping at a later date more consistent with when I get back in town.
Are there really no other options I have in this regard? If I choose USPS shipping options, is it usually done in such a way that I will receive a "delivery attempted" notice so that I can pick it up later from my local post office? I'd probably place more orders if I felt more comfortable with the shipping options available.
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Due to real-life obligations, I am taking a long break from Magic which may include missing the local Legacy GP. Apologies for not being able to keep my threads updated.
If you've paid for an order and have a preferred ship date every once in a while, then we'd happy to accommodate that. Just leave a note to that effect as you place the order.
We typically don't delay orders as it draws attention in our system as an order that should have already gone out and it's hard to communicate to all involved parties that 'Really, it's OK.' We highly prioritize timely shipping, but we can delay an order when it's helpful to you!
DJ, just because I know the answer to this doesnt mean I wont ask so others do know: SCG wouldnt give out consumers buying habits to anyone knowingly like what happened before Worlds with Dezani and Magic Bazaar, correct? And if an employee did so, they likely would be reprimanded?
Im mainly asking this just to be 100% in the clear as I have no doubt as to what your answer is.
SCG wouldn't give out consumers buying habits to anyone knowingly like what happened before Worlds with Dezani and Magic Bazaar, correct? And if an employee did so, they likely would be reprimanded?
That's right. Maintaining the integrity of our events is of the utmost importance to us.
Was a bit bummed to see the playmat I was picking up on sale (the Force of Squirrel one) seemed to have been oversold, and I would not be receiving it after all.
That said, I have to commend SCG with how they handled the situation. Offering a choice of replacement playmat at no extra cost and giving a free month of Premium definitely took the sting away. Still would have preferred the playmat I ordered over the one I will be getting, but I definitely understand that these things can happen, especially with big sales like they just had, and I do at least like the replacement I chose.
So kudos to you guys, you made me a happy customer and I do hope to shop with you further in the future.
Was a bit bummed to see the playmat I was picking up on sale (the Force of Squirrel one) seemed to have been oversold, and I would not be receiving it after all.
That said, I have to commend SCG with how they handled the situation. Offering a choice of replacement playmat at no extra cost and giving a free month of Premium definitely took the sting away. Still would have preferred the playmat I ordered over the one I will be getting, but I definitely understand that these things can happen, especially with big sales like they just had, and I do at least like the replacement I chose.
So kudos to you guys, you made me a happy customer and I do hope to shop with you further in the future.
I actually had the exact same situation and I was 100% pleased with the handling of the situation, their customer service wins the day yet again for me.
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| UW Azorius Titan - Modern | UG Infect - Modern | UU Merfolk - Modern | BB 8Rack - Modern (Budget) |
I placed my first order with SCG the 12/26/2014. I've used other stores and never had a problem but since SCG has so many good reviews and loyal customers I decided to give it a try.
25 business days later (more than a month) since the order shipped it still hadn't arrived and there was no record of it on my local post office so I contacted customer support at SCG and they told me to wait for the 30 business days limit. I did, but the order was still missing so in feb 10th I sent them another email and then they told me that they were going to look into it and that the estimated date of resolution is 10 business days (really!? I mean... it can't be that hard).
Anyway it's been 6 bussines days and still no answer. By now I think they're just trying to avoid dealing with the problem by delaying their answers as long as possible.
I know some of the guys at SCG read this so I hope someone can give me a real answer instead of just telling me to wait.
I'd be happy to speak to our Shipping team about this for you.
I do know that the USPS requires us to wait 30 days before beginning an investigation, which of course takes time in addition to the initial 30 days as you have mentioned. Missing packages are handled on a case-by-case basis and the value and destination of the order has a lot to do with how the USPS or UPS handles a claim. Please contact me with your order number and name and I'll dig into it for you.
I'd be happy to speak to our Shipping team about this for you.
I do know that the USPS requires us to wait 30 days before beginning an investigation, which of course takes time in addition to the initial 30 days as you have mentioned. Missing packages are handled on a case-by-case basis and the value and destination of the order has a lot to do with how the USPS or UPS handles a claim. Please contact me with your order number and name and I'll dig into it for you.
DJ_Keesee, I wanted to thank because the cards arrived today.
Seems like the first shipment got lost in transit and you guys were kind enough to send it again at no cost.
Anyway, I'm posting this here to close the subject in case anyone wonders what happened.
Awesome customer service! I'll definitely buy again from you.
Thanks for getting in touch with us. I've gone ahead and processed your order and it will be shipping out today.
The reason for the delay is that we have some verification measures in place for international credit card use. If you have Online Banking, you should be able to log in and get the information we've asked for. It should also be visible on the next statement they mail to you.
By complying with our verification process you will have the card listed in our records as approved for future orders. By providing the information requested in our emails, you essentially prove that you are the owner of the card and have access to the account.
Feel free to message me directly with any further questions!
I sent pictures to scg.com's buyers two days ago, and I haven't gotten a response. Seeing as how scg.com checks this thread more often then their buyers check email, I thought I'd post here. I'm selling a few high dollar singles and they requested pictures. I have no idea if they're even able to open the files or something else was wrong.
How long does it take SCG to grade a buylist and send payment? My tracking number says it was delivered to them on Friday but I haven't heard anything back from them, not even today when you take into account the SCG Open.
I ran over and checked with our mail buyers and I suspect your request will be processed shortly. We typically process items received within one business day. If you want to private message me your name or post a sell request ID I'd be happy to delve a bit deeper into your exact request!
I ran over and checked with our mail buyers and I suspect your request will be processed shortly. We typically process items received within one business day. If you want to private message me your name or post a sell request ID I'd be happy to delve a bit deeper into your exact request!
I wasn't able to get an exact ETA for your request being processed, but our Acquisitions team is tackling packages as quickly as possible and in the order they arrived. (I confirmed that they are quite busy!) I wouldn't expect it to take the full four days that we mention in the FAQ, but it will be a little longer. Expect an email as soon as your Payment is sent!
EDIT: As of 5:40pm ET on 8/25 I was told you have been paid!
How often is it that a buylist takes longer than three days to process? My cards arrived and were picked up on Friday, and I received an email stating that everything was in Step 3 as of Tuesday, but I haven't heard anything back yet.
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There was no update over the weekend, so I just handed your replacement order to our shipping team for fulfillment again. We've shipped to your address a ton already, so I'm chocking this up to 'mail variance.' You will likely get the original shipment too, but that might be well after the next Standard rotation if your package is really MIA... Just let us know if you do and we'll pay for it to come back to us.
You'll get a new tracking email this afternoon. Let me know if you need anything else!
In-Store Programs Representative
StarCityGames.com
(540)767-4263 x296
DJ.Keesee@StarCityGames.com
Office Hours: Monday-Friday 10am-5pm ET
Thank you WOTC for introducing the Modern format, a format where all the whiners can enjoy a level playing field and where they can play with none of the best cards of all time!
Are there really no other options I have in this regard? If I choose USPS shipping options, is it usually done in such a way that I will receive a "delivery attempted" notice so that I can pick it up later from my local post office? I'd probably place more orders if I felt more comfortable with the shipping options available.
Legacy
UWR Miracles UWR
GWB Maverick GWB
GB Elves GB
UBR ANT UBR
RG Combo Lands RG
Vintage
BUG BUG Fish BUG
Modern
GBW
Junk PodMagic: the BuylistingIf you've paid for an order and have a preferred ship date every once in a while, then we'd happy to accommodate that. Just leave a note to that effect as you place the order.
We typically don't delay orders as it draws attention in our system as an order that should have already gone out and it's hard to communicate to all involved parties that 'Really, it's OK.' We highly prioritize timely shipping, but we can delay an order when it's helpful to you!
Let me know if you have any other questions!
In-Store Programs Representative
StarCityGames.com
(540)767-4263 x296
DJ.Keesee@StarCityGames.com
Office Hours: Monday-Friday 10am-5pm ET
Im mainly asking this just to be 100% in the clear as I have no doubt as to what your answer is.
540 Peasant cube- Gold EditionSomething SpicyThat's right. Maintaining the integrity of our events is of the utmost importance to us.
In-Store Programs Representative
StarCityGames.com
(540)767-4263 x296
DJ.Keesee@StarCityGames.com
Office Hours: Monday-Friday 10am-5pm ET
Was a bit bummed to see the playmat I was picking up on sale (the Force of Squirrel one) seemed to have been oversold, and I would not be receiving it after all.
That said, I have to commend SCG with how they handled the situation. Offering a choice of replacement playmat at no extra cost and giving a free month of Premium definitely took the sting away. Still would have preferred the playmat I ordered over the one I will be getting, but I definitely understand that these things can happen, especially with big sales like they just had, and I do at least like the replacement I chose.
So kudos to you guys, you made me a happy customer and I do hope to shop with you further in the future.
UBBreya's Toybox (Competitive, Combo)WR
RGodzilla, King of the MonstersG
-Retired Decks-
UBLazav, Dimir Mastermind (Competitive, UB Voltron/Control)UB
"Knowledge is such a burden. Release it. Release all your fears to me."
—Ashiok, Nightmare Weaver
I actually had the exact same situation and I was 100% pleased with the handling of the situation, their customer service wins the day yet again for me.
In-Store Programs Representative
StarCityGames.com
(540)767-4263 x296
DJ.Keesee@StarCityGames.com
Office Hours: Monday-Friday 10am-5pm ET
25 business days later (more than a month) since the order shipped it still hadn't arrived and there was no record of it on my local post office so I contacted customer support at SCG and they told me to wait for the 30 business days limit. I did, but the order was still missing so in feb 10th I sent them another email and then they told me that they were going to look into it and that the estimated date of resolution is 10 business days (really!? I mean... it can't be that hard).
Anyway it's been 6 bussines days and still no answer. By now I think they're just trying to avoid dealing with the problem by delaying their answers as long as possible.
I know some of the guys at SCG read this so I hope someone can give me a real answer instead of just telling me to wait.
I'd be happy to speak to our Shipping team about this for you.
I do know that the USPS requires us to wait 30 days before beginning an investigation, which of course takes time in addition to the initial 30 days as you have mentioned. Missing packages are handled on a case-by-case basis and the value and destination of the order has a lot to do with how the USPS or UPS handles a claim. Please contact me with your order number and name and I'll dig into it for you.
In-Store Programs Representative
StarCityGames.com
(540)767-4263 x296
DJ.Keesee@StarCityGames.com
Office Hours: Monday-Friday 10am-5pm ET
Thank you!
I just sent you an email.
Seems like the first shipment got lost in transit and you guys were kind enough to send it again at no cost.
Anyway, I'm posting this here to close the subject in case anyone wonders what happened.
Awesome customer service! I'll definitely buy again from you.
We're happy to help! Have a great day.
In-Store Programs Representative
StarCityGames.com
(540)767-4263 x296
DJ.Keesee@StarCityGames.com
Office Hours: Monday-Friday 10am-5pm ET
Thanks for getting in touch with us. I've gone ahead and processed your order and it will be shipping out today.
The reason for the delay is that we have some verification measures in place for international credit card use. If you have Online Banking, you should be able to log in and get the information we've asked for. It should also be visible on the next statement they mail to you.
By complying with our verification process you will have the card listed in our records as approved for future orders. By providing the information requested in our emails, you essentially prove that you are the owner of the card and have access to the account.
Feel free to message me directly with any further questions!
In-Store Programs Representative
StarCityGames.com
(540)767-4263 x296
DJ.Keesee@StarCityGames.com
Office Hours: Monday-Friday 10am-5pm ET
In-Store Programs Representative
StarCityGames.com
(540)767-4263 x296
DJ.Keesee@StarCityGames.com
Office Hours: Monday-Friday 10am-5pm ET
https://trademarks.justia.com/864/09/tarmodie-86409484.html
Cheers
This is intentional. Our ISP team may be able to explain those business rules in more detail than I can if you'd like to reach out to them.
In-Store Programs Representative
StarCityGames.com
(540)767-4263 x296
DJ.Keesee@StarCityGames.com
Office Hours: Monday-Friday 10am-5pm ET
I ran over and checked with our mail buyers and I suspect your request will be processed shortly. We typically process items received within one business day. If you want to private message me your name or post a sell request ID I'd be happy to delve a bit deeper into your exact request!
In-Store Programs Representative
StarCityGames.com
(540)767-4263 x296
DJ.Keesee@StarCityGames.com
Office Hours: Monday-Friday 10am-5pm ET
5657-P (320541), thanks!
I wasn't able to get an exact ETA for your request being processed, but our Acquisitions team is tackling packages as quickly as possible and in the order they arrived. (I confirmed that they are quite busy!) I wouldn't expect it to take the full four days that we mention in the FAQ, but it will be a little longer. Expect an email as soon as your Payment is sent!
EDIT: As of 5:40pm ET on 8/25 I was told you have been paid!
In-Store Programs Representative
StarCityGames.com
(540)767-4263 x296
DJ.Keesee@StarCityGames.com
Office Hours: Monday-Friday 10am-5pm ET