If there is a system in place to allow you to coordinate inventory between multiple platforms and that system simply failed, that's totally understandable and valid. That sort of system is precisely what I was suggesting in my post. It wasn't clear from your earlier statement that you were already doing that. I'll edit my post to reflect that, lest someone get the wrong idea about your business.
I will also add that you guys honored my Chalice of the Void order after it spiked and are to be commended for that. You're definitely one of the good ones.
I try and stay im-partial as I am putting names on the list, so take what im about to say as a reflection of my own thoughts, seperate of anything related to the list:
While the thread is named "Stores that cancel orders", as I see it, that means that stores should only be put up if they do so without trying to work with a customer. I know for example that capefear has run into it many times and that they likely try and work it out. Thats fine. Its when stores do it to turn a quick buck on a customer or if it becomes a recurring thing every banlist update where you keep seeing the same names doing the same things.
Unfortunately, rancored_elf has admitted on here to canceling orders because of a price spike. It's been covered in this thread. Last time he pulled this crap it was on Pearl Lake Ancient, which after a very, very brief pro tour-induced spike is now back to bulk mythic prices. I really hope lost business from his slimy, deceitful practices catches up with him.
I personally had an order for a playset of Tasigur with coolstuffinc, which they honored despite the spike. Meanwhile, I opened an extra and traded it on pucatrade the day before the spike. Come Monday morning, I still sent it out and honored the deal despite the fact that it was now worth twice the price, because I'd agreed to a price I was happy with at the time and I have a conscience.
Rancoredelf also cancelled my friend's order which was made 3 days before a spike hit. Somehow he had no misnumbered his inventory and had none to sell. Though the next day he had many copies for 3x the price...and refused the sale from the previous day!!
I will 3rd this allegation against Rancored Elf. Had an order cancelled for a few Hornet Queens (maybe 4) and Doomwake Giants right when KTK rotated in. No explanation given, nor was there a response when I inquired about it. I will not order from him again and will continue to advise others to do the same.
Moxdiamond.com cancelled an order for a single cunning wish foil saying they didn't have any, after taking several days to tell me that they didn't. They said they where trying to find a copy, yeah right. They just wanted to see how high it was going to spike.
Here's the message they sent me:
Due to an inventory error we are unable to send you a foil cunning wish. We have spend the previous 3 days trying to locate a copy for you but have come up empty handed. I have issued you a full refund and you should see it on your credit card momentarily. Sorry for any inconvenience this has caused you.
It does sound kind of reasonable. While they shouldnt happen, I think benefit of a doubt should be applied here as it also looks like they completely removed cunning wish foils listing (Not even an out of stock).
I will keep it in my personal notes though if this does pop up again.
So, I'm a seller on tcg (and a partner in a LGS now, running their online business basically) and the other day I was adding some cards to inventory thru crystal commerce. After I finished, I looked at the orders from TCG and saw one for 2 copies of a card I just added at about 1/5th the price it should have been (which would have still been the lowest price on tcg for the card at that condition). I looked in crystal commerce, and the price was the correct price there. I'm still not sure how the incorrect price displayed on TCG, or that the order went through at that price. I cancelled the order, issued a full refund and msged the buyer apologizing for the price error.
3 days later, he responds very angrily, saying he's going to bad mouth my business everywhere and leave me negative feedback, etc.. Since when did everyone start feeling so entitled to a deal if they discover a pricing error? He wasn't inconvenienced in any way and the funds were refunded within 10 minutes. It was obvious the price was a mistake. If I was a buyer in this situation, I'd hope a vendor honored the price (so I snagged a deal) but I certainly wouldn't expect it or be mad if they cancelled it.
Now, the card in question is only about $5.50 on tcg normally and the incorrect price was for about $1. So, while I'd only be losing about $10 total, I went into business for myself so I don't have to cave into unreasonable and rude people and it's the principle of the matter now. I don't feel he's right at all, it seems like it was a TCG database error, meaning it wasn't my fault, so therefore I don't think I should have to send the cards. If the price in crystal commerce had matched, I would have sent it out.
I also want to add, that I personally do not believe in cancelling orders due to price spikes and never will. The above situation regarding pearl lake ancient and rancored-elf is exactly why. You might hold them, then find out the new price is unsustainable, and it quickly drops back down. If I set a price for a card, I'm happy selling it at that price. If it sells due to a spike, great, it sold. If the card spikes due to a real demand for it, and stays at that price, then I can buy them at 50-60% of the new price and sell at the new retail price. I'm still making profit.
I tend to price most cards pretty close to the low end on tcg. If I don't, it's because I think the card is due to go up, and then mine will sell at the higher price I've set.
The issue outlined above is one where I think TCG's database either took an old price when we were out of stock and didn't update to the new one, or some other kind of error between the programs that resulted in an arbitrary price being displayed.
I'm curious if others think I was reasonable in that situation.
In all honesty, Im unsure actually of how the whole crystal commerce/ TCGplayer system works, so I'll give a nice response to you in a bit, when I understand better.
However, I will take this moment to share an important thing I want people to understand when I add places to the list: I have to do so independent of my emotions and will do so based on whats presented. As close to the actual source as I can get means that I am more willing to say, "Yea, this sounds cut and dry. Card spiked, they didnt honor it, dragged their feet refunding." Saying that, emotions will still cloud my mind a bit sometimes. In all honesty, and in addition to the quoted part on the first page, I like to look at things one more way: How did the store resolve it. Twice, I have had SCG make a mistake in orders I have done. One time was the wrong card completely and one time it was the wrong language. Both times, they apologized, told me to keep the card and then sent the right card, eating all of the costs. By them taking the onus, and fixing it, I cant fault them.
If a store has to cancel an order, but tries to fix it fairly, then thats good. Its moreso when a store takes advantage of people, that is the line crossing. As stated in the opening post, and this is something bluntly true: ALL STORES ARE DISPOSABLE. If you screw over a customer, you just gave them one less place to spend money. Saving money on a cancelled preorder means you have lost future sales potentially.
Now, back to you enzie, one thing in your post I saw:
Since when did everyone start feeling so entitled to a deal if they discover a pricing error? He wasn't inconvenienced in any way and the funds were refunded within 10 minutes. It was obvious the price was a mistake. If I was a buyer in this situation, I'd hope a vendor honored the price (so I snagged a deal) but I certainly wouldn't expect it or be mad if they cancelled it.
Im going to answer this from my personal experience. I once saw a card marked for $5 lower than most places (It was around $80). Now, at this time, I was visiting someone in california. So I go to buy it and the guy basically said "I'll sell it to you, but you have to pay $5 more as I just looked it up." Unlike a lot of places, California has it worded in a way that they have to honor the stickered price. I reported the store for it. Come to find out so had a lot of people and it eventually was force to close.
My point is this: If you post a price, I feel like it should be honored. In my personal feelings, and its just my thoughts before I learn more about the TCGplayer/CC system works, as long as you put in the right price to the best of your abilities and you fixed the mistake as quickly as possible/ensured it didnt happen again, then I personally (cant stress that part enough) feel as though you are fine. Where you arent fine is if it becomes a recurring thing. R_e for example wouldnt of been on here if it was once thing. But stories kept popping up here and in other places, so he got added. Some stores did something so beyond asinine that they got quickly added (Like cancelling a large order and telling the guy to screw off or something like that). But again, this part is my personal thoughts and not my "threadkeeper" thoughts.
Honestly, I'm still learning about crystal commerce and tcg as well, only been using it for less then 6 months. I'm not sure if you update the quantity in CC if it immediately updates on TCG, or if it waits until you click 'save'. Common sense would say the latter, but the former would explain this situation. The card had been out of stock for a bit, and the last time I had it in stock it was the same price that ended up being displayed. Even then, it would have only displayed for a few minutes, or however long in between update intervals.
I do know there is at least a minute gap between inventory updates between different retail channels. i.e. if something sells on ebay, crystal commerce has to see that it was sold, then communicate to TCG to correct the inventory. This is why so many 'oversell' situations happen during banlist announcements and such, if a store is selling on multiple avenues and people are ordering from each. Obviously, some of these are excuses on the store's part due to a card spiking, but many are legitimate too.
Your response sounds like it lines up with my stance on the issue, I just wanted to make sure I wasn't being too biased and overlooked a different point of view.
Its a shade of grey thing. By the opening post, you should of honored it even still. However, reality tells us to compare a store thats on this list with one that constantly gets good reviews (I'll use SCG since they are the big fish). Yes, we all hear about how expensive they are. On the flip side, they are very harsh on their card grades (some MP are closer to NM) and they will work quickly to solve issues.
Thats really what this list is about or how I see it. Its easy to lump it under cancelling orders, but a more umbrella term is "What stores take advantage of their customers." Its why the store that gave away PT info is on the list. They valued one guy over multiple customers. Others valued getting extra currency over customers.
politely disagree with your argument because there is a system in place to prevent oversells but it's not perfect and as the system is being overloaded with the amount of orders and the potential for issues goes up drastically. Crystalcommerce had a huge issue this banlist update which caused a ton of stores to oversell. I really wish we could afford a new custom site but to do a site with a back-end that is comparable to what we have now would easily cost over $200k and I just don't have that much money sitting aside to invest. Of course I hope that changes one day. We may just take all of our inventory down next time instead.
I think that this quote also illustrates a counter-point. That being that the systems arent perfect. Only select few stores have the capital to spend 200k or even 100k on a website, so they have to use a system that takes time to update and change. The first way stores can prevent the issue brought up here is to pull all inventory from all sites, and we all know how impractical that really is to even consider.
I guess what im saying/rambling on about is that I see it coming down to this simple thing: Honest Mistakes happen. This thread is to ensure people know if something is an honest mistake or if its down out of spiteful greed or the like.
I also probably shouldnt be writing this half-asleep, so take from this what you will.
Only select few stores have the capital to spend 200k or even 100k on a website,
Would be more like 300k + full time programmer to manage it to build a site that can do most of what crystalcommerce can do.
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PureMTGO MTGOTraders - Coupon mtgsallypaypal for 8% off orders paid for with paypal. MTGO Hotlist! - Pays more than bots for singles. CapeFearGames - Coupon mtgsally for 5% off entire order. Orders ship same day if order placed before 3pm EST M-F. Do not stack with other coupons please.
Paying extra 20% on paper cards for MTGOTraders credits.
Even then, it's not really a limitation of crystal commerce as much as the internet, and the response time between ebay, crystalcommerce, tcgplayer, etc.. You can't realistically have it update all the systems in real time, there is going to be some kind of delay no matter what. Talking about overselling issues during peak buy times, such as the banlist example given previously.
So, found a vendor doing a straight up 'greed cancel'. Pack Fresh Magic on TCG.
Ordered a bunch of Abbots early Friday afternoon (before constructed had even started at the Pro Tour, really). We have a bunch of red players locally, and both the LGS I work with and my online inventory were depleted. I also had been hearing good things about it from various sources. Figured I'd either sell them at our LGS and break even, but make our players happy, or it'd spike and turn a profit.
Pack Fresh Magic cancelled the 12 I ordered from them, saying that (paraphrased) 'another buyer bought us out of our 12 copies 3 seconds before, tcg oversold us, issuing refund'.
So, I sell on TCG, and this just doesn't happen. It only happens if you sell on another platform, such as eBay, as well as TCG. But, he didn't say that. Plus, if somehow it DID happen, they could contact TCG and I'd imagine they'd either fulfill it out of their tcgdirect inventory, or pay for replacements.
I sent them a message back saying basically that, gave them 24hrs to respond and heard nothing. Then, I leave negative feedback and look to see they have 11 copies listed for about $8.50 (ordered them at $3.20) about 20 minutes before I'm writing this.
Add Carta Magica to the list of stores which cancels orders on spike.
I had pre-ordered 2 Magic Origin clash pack when the list were spoiled. They have yet to ship any and have sent multiple emails suggesting that I should cancel my order. This is even though they had 24 clash packs available when I ordered. Obviously, the clash pack new prices are much higher than my pre-order price (35 vs 20).
Now, three days ago I order 4 demonic pact and 3 woodland bellower when they were at 6$ and 7$ respectively. Today, they sent me an email that they could not fulfill my order and canceled it. You know, after they raised their price on the pacts to 15$. (These are in Canadian dollars.)
So, twice they react to a spike by either not fulfilling orders (and claiming they're unable to order clash pack anymore) and straight out cancelling.
I meailed them to let them know I would not do business with them again.
I've been lucky and never had this happen to me with mtg cards but I have had it happen on other things. I never order anything from a sites that do not honor their sales. I won't rebuy from stores who take to long to get the cards to me either. I never put all my eggs in one basket if I'm going to order more than one play set of a card I will buy from multiple sites.
I pay attention on what day my preorders get shipped. I have had a couple places take 3 or 4 days after the set has released to ship my cards. My guess is to see if any of the cards would spike. Most places mail out the cards on the day of release.
I would just like to say that any web developer worth a grain of salt should have enough My SQL experience as to ensure that a MTG database of what 16 000 entries should always be up to date. Having a database entry for every MTG cards is by database standards not too big of a task.
Don't for one minute buy this database error baloney.
Not sure if this quite fits but passtheturngames canceled my pre-ordered 4x uncommon set (on ebay). I was waiting for them to come waited till the day after the expect ship date to ask if they had shipped or had a shipping # etc. No communication back just refund my order.
ebay item # 221813800901
If this doesn't go here then I apologize and feel free to delete this post.
Not sure if this quite fits but passtheturngames canceled my pre-ordered 4x uncommon set (on ebay). I was waiting for them to come waited till the day after the expect ship date to ask if they had shipped or had a shipping # etc. No communication back just refund my order.
ebay item # 221813800901
If this doesn't go here then I apologize and feel free to delete this post.
No, I think that eBay sellers who cancel should definitely also go here. That's an odd item to cancel, though - typically in-print uncommons don't spike enough to justify a cancellation, especially when you'd ordered a full set.
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Along with many mods, I've moved shop over to MTGNexus. Come check us out!
I pay attention on what day my preorders get shipped. I have had a couple places take 3 or 4 days after the set has released to ship my cards. My guess is to see if any of the cards would spike. Most places mail out the cards on the day of release.
Eh, it depends how big they are. I've done pre-orders myself, and it takes me a couple days to finish all the orders, especially the uncommon/common sets. I wasn't doing big enough volume to hire multiple others, and yet it was still like 5 cases worth of boxes to open and sort for one person.
The boxes don't arrive in the store until the day before, so they don't really have much time to get ahead of it. Even starcity only gets their boxes the day before from what I've heard. They just have dozens of people cracking boxes and sorting around the clock the first 24 hours.
I wanted to post about a recent experience I had with Green Lake Games.
I pre-ordered some cards from Magic Origins from their eBay store (bgl_games).
They provided fake tracking information and didn't send the cards. They also ignored all my emails, and blocked me from their Facebook page when I tried to post there to ask them about it.
Looking at their eBay feedback from the last month, there are hundreds of people who have been similarly scammed.
There are also Reddit threads about this issue with Green Lake Games.
I ordered a playset of FtV Black Vises on eBay from various sellers the moment the unbanning was announced. I purchased two of them from Troll and Toad for $3.75 ea., shipping included. Within 15 minutes, Troll and Toad confirmed my order as shipped; later that afternoon, after the Vises had spiked to $40 on eBay, Troll and Toad retroactively canceled part of the order, refunded me the cost of one of the Vises and cited a "missing item."
They ignored my first complaint message, and when I sent another more strongly worded one, I got the following response:
"Again I do apologize for you frustration in this matter. If we do receive 1 back in stock within the next 2 months we will honor the original price if you place an order. We can only honor the same price if you order the same item and quantity that was originally missing from your order. The other has shipped and it will arrive to you soon."
So, looks like they're willing to do the right thing, though I had to raise a little hell first.
I hate to agree with this, but I think you're right. I have had limited experience with Troll and Toad and they're pretty good in this regard (but won't lower their Ebay prices! ).
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Legacy - Sneak Show, BR Reanimator, Miracles, UW Stoneblade
Premodern - Trix, RecSur, Enchantress, Reanimator, Elves https://www.facebook.com/groups/PremodernUSA/ Modern - Neobrand, Hogaak Vine, Elves
Standard - Mono Red (6-2 and 5-3 in 2 McQ)
Draft - (I wish I had more time for limited...)
Commander - Norin the Wary, Grimgrin, Adun Oakenshield (taking forever to build) (dead format for me)
I would go ahead and add Ebay Name: Mutant Marvel to this list as an avoid at all costs. This piece of work sent all his preorder customers a message saying PayPal was holding the funds til there was proof of receipt of the item after preselling them for $89.99 shipped. This was the price before the Expeditions were spoiled. Then, they were spoiled and aboit 2 weeks later he sent thatstock message to us all. He goes on to say that we should go through PayPal to request a refund instead of refunding us himself. If you check his feedback you'll find 107 negative feedbacks all from BFZ preorders.
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Commander: WBUGAtraxa SuperfriendsWBUG
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If there is a system in place to allow you to coordinate inventory between multiple platforms and that system simply failed, that's totally understandable and valid. That sort of system is precisely what I was suggesting in my post. It wasn't clear from your earlier statement that you were already doing that. I'll edit my post to reflect that, lest someone get the wrong idea about your business.
I will also add that you guys honored my Chalice of the Void order after it spiked and are to be commended for that. You're definitely one of the good ones.
Rancored Elf will cancel your order if prices go up. Read about him and other shady vendors here.
My Trade Thread!
While the thread is named "Stores that cancel orders", as I see it, that means that stores should only be put up if they do so without trying to work with a customer. I know for example that capefear has run into it many times and that they likely try and work it out. Thats fine. Its when stores do it to turn a quick buck on a customer or if it becomes a recurring thing every banlist update where you keep seeing the same names doing the same things.
540 Peasant cube- Gold EditionSomething SpicyRancoredelf also cancelled my friend's order which was made 3 days before a spike hit. Somehow he had no misnumbered his inventory and had none to sell. Though the next day he had many copies for 3x the price...and refused the sale from the previous day!!
Here's the message they sent me:
Due to an inventory error we are unable to send you a foil cunning wish. We have spend the previous 3 days trying to locate a copy for you but have come up empty handed. I have issued you a full refund and you should see it on your credit card momentarily. Sorry for any inconvenience this has caused you.
I will keep it in my personal notes though if this does pop up again.
540 Peasant cube- Gold EditionSomething Spicy3 days later, he responds very angrily, saying he's going to bad mouth my business everywhere and leave me negative feedback, etc.. Since when did everyone start feeling so entitled to a deal if they discover a pricing error? He wasn't inconvenienced in any way and the funds were refunded within 10 minutes. It was obvious the price was a mistake. If I was a buyer in this situation, I'd hope a vendor honored the price (so I snagged a deal) but I certainly wouldn't expect it or be mad if they cancelled it.
Now, the card in question is only about $5.50 on tcg normally and the incorrect price was for about $1. So, while I'd only be losing about $10 total, I went into business for myself so I don't have to cave into unreasonable and rude people and it's the principle of the matter now. I don't feel he's right at all, it seems like it was a TCG database error, meaning it wasn't my fault, so therefore I don't think I should have to send the cards. If the price in crystal commerce had matched, I would have sent it out.
I tend to price most cards pretty close to the low end on tcg. If I don't, it's because I think the card is due to go up, and then mine will sell at the higher price I've set.
The issue outlined above is one where I think TCG's database either took an old price when we were out of stock and didn't update to the new one, or some other kind of error between the programs that resulted in an arbitrary price being displayed.
I'm curious if others think I was reasonable in that situation.
However, I will take this moment to share an important thing I want people to understand when I add places to the list: I have to do so independent of my emotions and will do so based on whats presented. As close to the actual source as I can get means that I am more willing to say, "Yea, this sounds cut and dry. Card spiked, they didnt honor it, dragged their feet refunding." Saying that, emotions will still cloud my mind a bit sometimes. In all honesty, and in addition to the quoted part on the first page, I like to look at things one more way: How did the store resolve it. Twice, I have had SCG make a mistake in orders I have done. One time was the wrong card completely and one time it was the wrong language. Both times, they apologized, told me to keep the card and then sent the right card, eating all of the costs. By them taking the onus, and fixing it, I cant fault them.
If a store has to cancel an order, but tries to fix it fairly, then thats good. Its moreso when a store takes advantage of people, that is the line crossing. As stated in the opening post, and this is something bluntly true: ALL STORES ARE DISPOSABLE. If you screw over a customer, you just gave them one less place to spend money. Saving money on a cancelled preorder means you have lost future sales potentially.
Now, back to you enzie, one thing in your post I saw:
Im going to answer this from my personal experience. I once saw a card marked for $5 lower than most places (It was around $80). Now, at this time, I was visiting someone in california. So I go to buy it and the guy basically said "I'll sell it to you, but you have to pay $5 more as I just looked it up." Unlike a lot of places, California has it worded in a way that they have to honor the stickered price. I reported the store for it. Come to find out so had a lot of people and it eventually was force to close.
My point is this: If you post a price, I feel like it should be honored. In my personal feelings, and its just my thoughts before I learn more about the TCGplayer/CC system works, as long as you put in the right price to the best of your abilities and you fixed the mistake as quickly as possible/ensured it didnt happen again, then I personally (cant stress that part enough) feel as though you are fine. Where you arent fine is if it becomes a recurring thing. R_e for example wouldnt of been on here if it was once thing. But stories kept popping up here and in other places, so he got added. Some stores did something so beyond asinine that they got quickly added (Like cancelling a large order and telling the guy to screw off or something like that). But again, this part is my personal thoughts and not my "threadkeeper" thoughts.
540 Peasant cube- Gold EditionSomething SpicyI do know there is at least a minute gap between inventory updates between different retail channels. i.e. if something sells on ebay, crystal commerce has to see that it was sold, then communicate to TCG to correct the inventory. This is why so many 'oversell' situations happen during banlist announcements and such, if a store is selling on multiple avenues and people are ordering from each. Obviously, some of these are excuses on the store's part due to a card spiking, but many are legitimate too.
Your response sounds like it lines up with my stance on the issue, I just wanted to make sure I wasn't being too biased and overlooked a different point of view.
Thats really what this list is about or how I see it. Its easy to lump it under cancelling orders, but a more umbrella term is "What stores take advantage of their customers." Its why the store that gave away PT info is on the list. They valued one guy over multiple customers. Others valued getting extra currency over customers.
I think that this quote also illustrates a counter-point. That being that the systems arent perfect. Only select few stores have the capital to spend 200k or even 100k on a website, so they have to use a system that takes time to update and change. The first way stores can prevent the issue brought up here is to pull all inventory from all sites, and we all know how impractical that really is to even consider.
I guess what im saying/rambling on about is that I see it coming down to this simple thing: Honest Mistakes happen. This thread is to ensure people know if something is an honest mistake or if its down out of spiteful greed or the like.
I also probably shouldnt be writing this half-asleep, so take from this what you will.
540 Peasant cube- Gold EditionSomething SpicyWould be more like 300k + full time programmer to manage it to build a site that can do most of what crystalcommerce can do.
MTGOTraders - Coupon mtgsallypaypal for 8% off orders paid for with paypal.
MTGO Hotlist! - Pays more than bots for singles.
CapeFearGames - Coupon mtgsally for 5% off entire order. Orders ship same day if order placed before 3pm EST M-F. Do not stack with other coupons please.
Paying extra 20% on paper cards for MTGOTraders credits.
540 Peasant cube- Gold EditionSomething SpicyOrdered a bunch of Abbots early Friday afternoon (before constructed had even started at the Pro Tour, really). We have a bunch of red players locally, and both the LGS I work with and my online inventory were depleted. I also had been hearing good things about it from various sources. Figured I'd either sell them at our LGS and break even, but make our players happy, or it'd spike and turn a profit.
Pack Fresh Magic cancelled the 12 I ordered from them, saying that (paraphrased) 'another buyer bought us out of our 12 copies 3 seconds before, tcg oversold us, issuing refund'.
So, I sell on TCG, and this just doesn't happen. It only happens if you sell on another platform, such as eBay, as well as TCG. But, he didn't say that. Plus, if somehow it DID happen, they could contact TCG and I'd imagine they'd either fulfill it out of their tcgdirect inventory, or pay for replacements.
I sent them a message back saying basically that, gave them 24hrs to respond and heard nothing. Then, I leave negative feedback and look to see they have 11 copies listed for about $8.50 (ordered them at $3.20) about 20 minutes before I'm writing this.
I had pre-ordered 2 Magic Origin clash pack when the list were spoiled. They have yet to ship any and have sent multiple emails suggesting that I should cancel my order. This is even though they had 24 clash packs available when I ordered. Obviously, the clash pack new prices are much higher than my pre-order price (35 vs 20).
Now, three days ago I order 4 demonic pact and 3 woodland bellower when they were at 6$ and 7$ respectively. Today, they sent me an email that they could not fulfill my order and canceled it. You know, after they raised their price on the pacts to 15$. (These are in Canadian dollars.)
So, twice they react to a spike by either not fulfilling orders (and claiming they're unable to order clash pack anymore) and straight out cancelling.
I meailed them to let them know I would not do business with them again.
I pay attention on what day my preorders get shipped. I have had a couple places take 3 or 4 days after the set has released to ship my cards. My guess is to see if any of the cards would spike. Most places mail out the cards on the day of release.
Don't for one minute buy this database error baloney.
ebay item # 221813800901
If this doesn't go here then I apologize and feel free to delete this post.
No, I think that eBay sellers who cancel should definitely also go here. That's an odd item to cancel, though - typically in-print uncommons don't spike enough to justify a cancellation, especially when you'd ordered a full set.
Eh, it depends how big they are. I've done pre-orders myself, and it takes me a couple days to finish all the orders, especially the uncommon/common sets. I wasn't doing big enough volume to hire multiple others, and yet it was still like 5 cases worth of boxes to open and sort for one person.
The boxes don't arrive in the store until the day before, so they don't really have much time to get ahead of it. Even starcity only gets their boxes the day before from what I've heard. They just have dozens of people cracking boxes and sorting around the clock the first 24 hours.
I pre-ordered some cards from Magic Origins from their eBay store (bgl_games).
They provided fake tracking information and didn't send the cards. They also ignored all my emails, and blocked me from their Facebook page when I tried to post there to ask them about it.
Looking at their eBay feedback from the last month, there are hundreds of people who have been similarly scammed.
There are also Reddit threads about this issue with Green Lake Games.
I won't go into detail here because I'm going to make a new thread about it, but wanted to post the information here.
(EDIT: I have since created the thread. You can see it here: http://www.mtgsalvation.com/forums/market-street/market-street-cafe/store-discussion/632368-green-lake-games-scam-discussion-thread)
Don't do business with this store; they don't deserve your support or money.
They ignored my first complaint message, and when I sent another more strongly worded one, I got the following response:
"Again I do apologize for you frustration in this matter. If we do receive 1 back in stock within the next 2 months we will honor the original price if you place an order. We can only honor the same price if you order the same item and quantity that was originally missing from your order. The other has shipped and it will arrive to you soon."
So, looks like they're willing to do the right thing, though I had to raise a little hell first.
Premodern - Trix, RecSur, Enchantress, Reanimator, Elves https://www.facebook.com/groups/PremodernUSA/
Modern - Neobrand, Hogaak Vine, Elves
Standard - Mono Red (6-2 and 5-3 in 2 McQ)
Draft - (I wish I had more time for limited...)
Commander -
Norin the Wary, Grimgrin, Adun Oakenshield (taking forever to build)(dead format for me)