So, I got a case opened the other day from a buyer claiming that the item was not as described because the card was "ripped"
I got an e-mail from the buyer today with the photo of the damage.
Is this even possible? It looks like the toploader is fine, and the card is just ripped in half inside the toploader. I asked for more details, but I'd like some perspective on this.
Thats not really possible, creased maybe, if the card slid out the top loader and bent, but completely ripped is not feasible without damaging the top loader. I am not really sure how they could have ripped it even by accident. I would guess you are getting played and they had a ripped card and are now claiming you sent a ripped card, get there refund and have a new isolated chapel for free.
There's no way the card could get ripped like that without the packaging getting ripped the same way. What most likely happened was that the buyer ripped it him/herself in an attempt to open it.
Did you put a piece of tape across the top of the toploader to keep the card from sliding out? If you didn't I can almost guarantee what happened was the above. I myself have almost ripped a card or 2 over the years when they work their way out of the rigid toploader.
Did you put tape on the top loader so the card would not slide out during shipment? If the card came out, it would be possible for the card to get ripped when he/she opened the envelope.
Ahh yes, I don't remember if I put tape on the top-loader or not, most likely not, It seems likely that the buyer ripped it when opening the envelope, although I'm not sure why you would ever rip an envelope in that fashion. I asked for more pictures of the packaging.
So, I got a case opened the other day from a buyer claiming that the item was not as described because the card was "ripped"
I got an e-mail from the buyer today with the photo of the damage.
Is this even possible? It looks like the toploader is fine, and the card is just ripped in half inside the toploader. I asked for more details, but I'd like some perspective on this.
The buyer likely ripped it and is trying to get his money back. Nevertheless, these sorts of bad eggs, in my experience, are few and far between. Trying to prove your case isn't worth the hassle. Just give him a refund, eat the loss, and never do business with that customer again.
The buyer likely ripped it and is trying to get his money back. Nevertheless, these sorts of bad eggs, in my experience, are few and far between. Trying to prove your case isn't worth the hassle. Just give him a refund, eat the loss, and never do business with that customer again.
I think I might go this route as well, I don't see any way for me to win this anyway since I used a stock photo in my listing, and it's only $10.
That is bull ****. Show me the picture of the package, note inside, and top loader without card. The buyer had to of done this, not UPSP. The damage from USPS is generally horizontally or nothing arrives.
That's bs, I've cut a card with scissors opening a package before and I ate the loss. Despite me feeling the envelope for the top loader, which wasn't taped, I cut the far corner of the envelope and the bottom corner of a nm Show and Tell.
That's bs, I've cut a card with scissors opening a package before and I ate the loss. Despite me feeling the envelope for the top loader, which wasn't taped, I cut the far corner of the envelope and the bottom corner of a nm Show and Tell.
This is why I am a bit OCD about opening cards I get in the post. I use a letter opener, and, worst case, a card could get scuffed, though it hasn't happened yet.
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Always put tape across the opening of a toploader that contains a normal sleeve that contains card(s). I've received many packages over the years, and most of them have taped the opening of the toploader/my cards could not get damaged barring some savage treatment at the post office. Also highly recommend bubble mailers, regular envelopes are a lot more vulnerable.
Chances are the guy you sold the chapel to is a bad egg in general. I'd suggest blocking him so you never have to do business with him again.
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That's bs, I've cut a card with scissors opening a package before and I ate the loss. Despite me feeling the envelope for the top loader, which wasn't taped, I cut the far corner of the envelope and the bottom corner of a nm Show and Tell.
This card was definately torn during the opening of the envelope. This issue will have to be sorted out by karma. What a sleaze ball for asking you to refund this.
It's impossible to rip a piece of cardboard that's inside a paper envelope, let alone one inside a plastic toploader. Try it yourself, as hard as you can, you won't rip the card unless you completely destroy the packaging it's in.
i don't want to accuse you or anything... and it wouldn't be a good behavior of you if you want to stay in this business. but what if the seller packed a destroyed card and accuse the buyer after because "its impossible to rip the card in the envelope." anyways for 10$ that would be a very bad business model, if your trying to sell in long term.
anyways. the worst i got is a package from china, the top-loader in accordion. i think i saved the card (something like an eternal witness) but it was clearly not the fault of the seller (bubble package + toploader) i didn't ask for anything
but you know if that was my 4th checkland for my casual BW extort deck im trying to build to play for fun (aka "casual player that don't buy a lot but openned his wallet for the first or second time on ebay"), and that it come like this... i would be mad. put yourself in his spot. it might be like it was a scrubland for him. Also check in his history if he had bad evaluations on him.
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i don't want to accuse you or anything... and it wouldn't be a good behavior of you if you want to stay in this business. but what if the seller packed a destroyed card and accuse the buyer after because "its impossible to rip the card in the envelope." anyways for 10$ that would be a very bad business model, if your trying to sell in long term.
anyways. the worst i got is a package from china, the top-loader in accordion. i think i saved the card (something like an eternal witness) but it was clearly not the fault of the seller (bubble package + toploader) i didn't ask for anything
but you know if that was my 4th checkland for my casual BW extort deck im trying to build to play for fun (aka "casual player that don't buy a lot but openned his wallet for the first or second time on ebay"), and that it come like this... i would be mad. put yourself in his spot. it might be like it was a scrubland for him. Also check in his history if he had bad evaluations on him.
I would be pissed if the card came like that, but If it is as it seems and the buyer ripped it, it's just bad morals. To try to lie and file a not as described case when you ripped the card is kind of disgusting.
Not trying to stir the pot or anything, and maybe I don't fully understand the situation, but why is the seller getting zero flak for not ensuring that the card was properly contained within the top loader if the buyer did indeed tear the card while opening the package?
It's impossible to rip the card when opening a package if it's in the top loader. I think we can all agree on that. And yes, the recipient should be careful to not destroy stuff when opening the package as well. But if the card was taped in the top loader properly, then the buyer wouldn't have any opportunity to damage the card while opening the package, yes?
I've received so many poorly packaged cards in my day that I'm surprised something like this hasn't happened to me yet, but I guess I know most sellers don't package their stuff properly so I take extra caution when opening the packages.
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Not trying to stir the pot or anything, and maybe I don't fully understand the situation, but why is the seller getting zero flak for not ensuring that the card was properly contained within the top loader if the buyer did indeed tear the card while opening the package?
It's impossible to rip the card when opening a package if it's in the top loader. I think we can all agree on that. And yes, the recipient should be careful to not destroy stuff when opening the package as well. But if the card was taped in the top loader properly, then the buyer wouldn't have any opportunity to damage the card while opening the package, yes?
I've received so many poorly packaged cards in my day that I'm surprised something like this hasn't happened to me yet, but I guess I know most sellers don't package their stuff properly so I take extra caution when opening the packages.
Probably because one person made an honest but careless mistake while the other person is almost certainly lying and trying to pull a scam.
Probably because one person made an honest but careless mistake while the other person is almost certainly lying and trying to pull a scam.
We've only heard one side of the story....
In my opinion, if the OP didn't tape the top of the toploader and it came out in shipping and got torn even if it was by the buyer when opening, the OP should give the benefit of the doubt and a refund on a $10 sale.
We've only heard one side of the story....
In my opinion, if the OP didn't tape the top of the toploader and it came out in shipping and got torn even if it was by the buyer when opening, the OP should give the benefit of the doubt and a refund on a $10 sale.
The seller kinda did admit guilt, as far as likely not taping the card holder. And the burden of proper packaging ALWAYS falls on the seller. Had it been taped, there probably was no way for the card to be ripped upon opening. Therefore, the seller probably will, and in my opinion SHOULD eat the cost, due to insufficient packaging. Ebay and paypal will agree with the buyer. On this I speak from actual experience, I once sold a resin figurine with what I thought was enough packing material. It broke in shipping, I argued that was the fault of the shipping service, and the response i got was "it could always have been packed better" and had to eat the sale. It's kinda like the tailgating laws when it comes to driving. It doesnt matter what kind of boneheaded driving the vehicle in front is guilty of. if you rear end that person, you'll get the ticket because you were too close, and "could always be following further behind". In this case the boneheaded driver was the buyer, and the person getting the ticket, as unfair as it may seem, is the seller.
However, it is the buyers methods that's rubbing people the wrong way. He ripped it, then reinserted it into the top loader (a lie, since it didnt rip in there) then lied about it ripping as a result of USPS handling. Had the buyer simply came out and said "look, you didn't tape the top loader, and I accidentally ripped it on opening, I'd like a refund due to the lackadaisacal packaging", I'd bet the seller would offer a refund because so far he (the seller) seems to have owned up to his error. The buyer has yet to do that (at least from what can be gleaned from the thread so far).
If there's a top loader in the envelope, I don't think it's that odd to assume that the card would be in it. I've opened enough envelopes that I never assume that, but the card should be in the top loader.
a) Buyer is honest and not trying to actually scam $10
b) You forgot to tape the toploader shut
c) The card slipped out of the toploader and moved to the edge of the envelope
d) The buyer carelessly opened the end of the envelope with the card in it
If all of those assumed things happened, you as the seller would be at fault because it's your responsibility to make sure the item arrives safely. There's a difference between dog proofing something and letting a card roam free bird in an envelope cross country.
Now, not laying any blame, those are just devil's advocate assumptions.
In either case of the above being true or this guy is trying to pull a $10 scam, you should refund the guy and apologize profusely. This is customer service 101. $10 isn't worth a negative feedback or getting added to someone's blocked list. As any business does, lay down for whatever the small people want and save your fights for the big stuff.
I would also start using a blocked bidders list if you haven't already. There's a lot of buyers on eBay who are going to cause you problems. Being in business means the customer is always right. Fortunately for an eBay seller, you get to make sure they are right only once.
Good luck on the buyer being a reasonable human being.
The buyer must have pocketed your copy of the card and took a snapshot of a ripped one. He's trying to scam you. You'll end up with a ripped card and he gets his money back.
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I got an e-mail from the buyer today with the photo of the damage.
Is this even possible? It looks like the toploader is fine, and the card is just ripped in half inside the toploader. I asked for more details, but I'd like some perspective on this.
I'd like a better picture too, that's like an old cellphone picture.
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Did you put a piece of tape across the top of the toploader to keep the card from sliding out? If you didn't I can almost guarantee what happened was the above. I myself have almost ripped a card or 2 over the years when they work their way out of the rigid toploader.
The buyer likely ripped it and is trying to get his money back. Nevertheless, these sorts of bad eggs, in my experience, are few and far between. Trying to prove your case isn't worth the hassle. Just give him a refund, eat the loss, and never do business with that customer again.
I think I might go this route as well, I don't see any way for me to win this anyway since I used a stock photo in my listing, and it's only $10.
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I told him that Karma will get whoever ripped the card, haven't heard back yet, waiting for the eBay case to run it's course.
This is why I am a bit OCD about opening cards I get in the post. I use a letter opener, and, worst case, a card could get scuffed, though it hasn't happened yet.
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Chances are the guy you sold the chapel to is a bad egg in general. I'd suggest blocking him so you never have to do business with him again.
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I did the exact same thing with a PAct of Negation.
This card was definately torn during the opening of the envelope. This issue will have to be sorted out by karma. What a sleaze ball for asking you to refund this.
Something tells me somebody's messing with you.
.
anyways. the worst i got is a package from china, the top-loader in accordion. i think i saved the card (something like an eternal witness) but it was clearly not the fault of the seller (bubble package + toploader) i didn't ask for anything
but you know if that was my 4th checkland for my casual BW extort deck im trying to build to play for fun (aka "casual player that don't buy a lot but openned his wallet for the first or second time on ebay"), and that it come like this... i would be mad. put yourself in his spot. it might be like it was a scrubland for him. Also check in his history if he had bad evaluations on him.
Standard: GWRU 4C Collected Company
Modern: GUWRB Bloom Titan
Legacy: BUG SHARDLESS BUG
EDH :
GR BORBORYGMOS ENRAGED
GU PRIME SPEAKER ZEGENA
UWR ZEDRUU THE GREATHEARTED
UBR MISHRA ARTIFICER PRODIGY
B SHEOLDRED WHISPERING ONE
R ASHLING THE PILGRIM
I would be pissed if the card came like that, but If it is as it seems and the buyer ripped it, it's just bad morals. To try to lie and file a not as described case when you ripped the card is kind of disgusting.
It's impossible to rip the card when opening a package if it's in the top loader. I think we can all agree on that. And yes, the recipient should be careful to not destroy stuff when opening the package as well. But if the card was taped in the top loader properly, then the buyer wouldn't have any opportunity to damage the card while opening the package, yes?
I've received so many poorly packaged cards in my day that I'm surprised something like this hasn't happened to me yet, but I guess I know most sellers don't package their stuff properly so I take extra caution when opening the packages.
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Probably because one person made an honest but careless mistake while the other person is almost certainly lying and trying to pull a scam.
We've only heard one side of the story....
In my opinion, if the OP didn't tape the top of the toploader and it came out in shipping and got torn even if it was by the buyer when opening, the OP should give the benefit of the doubt and a refund on a $10 sale.
The seller kinda did admit guilt, as far as likely not taping the card holder. And the burden of proper packaging ALWAYS falls on the seller. Had it been taped, there probably was no way for the card to be ripped upon opening. Therefore, the seller probably will, and in my opinion SHOULD eat the cost, due to insufficient packaging. Ebay and paypal will agree with the buyer. On this I speak from actual experience, I once sold a resin figurine with what I thought was enough packing material. It broke in shipping, I argued that was the fault of the shipping service, and the response i got was "it could always have been packed better" and had to eat the sale. It's kinda like the tailgating laws when it comes to driving. It doesnt matter what kind of boneheaded driving the vehicle in front is guilty of. if you rear end that person, you'll get the ticket because you were too close, and "could always be following further behind". In this case the boneheaded driver was the buyer, and the person getting the ticket, as unfair as it may seem, is the seller.
However, it is the buyers methods that's rubbing people the wrong way. He ripped it, then reinserted it into the top loader (a lie, since it didnt rip in there) then lied about it ripping as a result of USPS handling. Had the buyer simply came out and said "look, you didn't tape the top loader, and I accidentally ripped it on opening, I'd like a refund due to the lackadaisacal packaging", I'd bet the seller would offer a refund because so far he (the seller) seems to have owned up to his error. The buyer has yet to do that (at least from what can be gleaned from the thread so far).
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a) Buyer is honest and not trying to actually scam $10
b) You forgot to tape the toploader shut
c) The card slipped out of the toploader and moved to the edge of the envelope
d) The buyer carelessly opened the end of the envelope with the card in it
If all of those assumed things happened, you as the seller would be at fault because it's your responsibility to make sure the item arrives safely. There's a difference between dog proofing something and letting a card roam free bird in an envelope cross country.
Now, not laying any blame, those are just devil's advocate assumptions.
In either case of the above being true or this guy is trying to pull a $10 scam, you should refund the guy and apologize profusely. This is customer service 101. $10 isn't worth a negative feedback or getting added to someone's blocked list. As any business does, lay down for whatever the small people want and save your fights for the big stuff.
I would also start using a blocked bidders list if you haven't already. There's a lot of buyers on eBay who are going to cause you problems. Being in business means the customer is always right. Fortunately for an eBay seller, you get to make sure they are right only once.
Good luck on the buyer being a reasonable human being.
The buyer must have pocketed your copy of the card and took a snapshot of a ripped one. He's trying to scam you. You'll end up with a ripped card and he gets his money back.