So on Friday I decided to surprise my long distance girlfriend with a bouquet of flowers. I find a site called flowerdeliveryexpress.com and find a nice bouquet of roses for her and order them for next day delivery to her house.
I get sent an email at 5pm by the website the next day telling me that the flowers I ordered are on tehir way to their destination. Seems kind of late but okay. six hours later, after checking the site's package tracker multiple times, it still isn't there and the tracker still says "Arrangement is en route".
Okay. Maybe it just won't be there today. That's ******* stupid and I'll be calling customer service the next morning, but okay.
I call them this morning, a woman with a thick accent picks up and I explain to her the situation. She asks for my order information to track the package and then tells me that she "can't track the order with the information you've given me" and then says she's directing me to a representative. I wait on the line for fifteen minutes on hold before the automation tells me there is no available representative and it shuts itself off.
I call again minutes before making this post and another woman tells me the same "I can't track your package" song and dance and the automation once again tells me there is no available representative.
I check several review sites and all of them give the site one star. Several people say the site is a scam. Some actually got their flowers(none on time), most didn't. No one got a refund.
I am now completely certain I've been scammed and I have no idea what to do next.
I know, I know. Always review before you buy. But I was in the moment trying to do something nice. Now all that's "nice" is the level of pissed I am.
Oh, by the way. The tracker still says my order is "en route".
Private Mod Note
():
Rollback Post to RevisionRollBack
"Pop in, find a dragon, roast a dragon."
-Chandra Nalaar
Call your credit card company/bank and explain the situation. They may require you to file a police report (which my suggestion is to do it), and then they will fraud out the transaction (most will)
It doesn't necessarily sound like a "scam" full-stop if some people are actually getting flowers because a scam would indicate there are no flowers to get, but either way, company sounds pretty terrible to be doing business with. Phone again, ask for a refund, if no dice on the refund follow Arconsin's advice and hit them with the fraud thing
This happened to me on a larger scale. I bought a car online through an escrow service. I was sent to a site that was buyerpotector.com. It was a mirror image of buyerprotector.com (check the spelling to figure out the scam). I called local cops and used a friend with an IT background to track down the ISP. We got to Georgia and the "operator" of the site was a senile woman in a nursing home. Went down to the next layer of this scheme and got to Eastern Europe. Short of calling the FBI there was no recourse. Long story short, if your convinced you were scammed by an overseas company cancel the card you used IMMEDIATELY and cut your losses.
Nothing you can do. It's unfortunate, but I doubt your credit card company will deal with it. They only deal with fraudulent purchases. You willfully agreed for a product. It's part of life - people are cheap and like to scam others, even for small amount of moneys. You've earned a valuable lesson of doing research on a company before buying their product.
Private Mod Note
():
Rollback Post to RevisionRollBack
"Anyone can snap her fingers and yanks a soul. I prefer to kill creatively." -- Braids, Dementia Summoner, Ghastly Demisde
"If you don't hit your adversaries wile they're down, they might get up again." --Whipkeeper
"Victory favors neither the righteous nor the wicked. It favors the prepared." -- Lay of the Land
I get sent an email at 5pm by the website the next day telling me that the flowers I ordered are on tehir way to their destination. Seems kind of late but okay. six hours later, after checking the site's package tracker multiple times, it still isn't there and the tracker still says "Arrangement is en route".
Okay. Maybe it just won't be there today. That's ******* stupid and I'll be calling customer service the next morning, but okay.
I call them this morning, a woman with a thick accent picks up and I explain to her the situation. She asks for my order information to track the package and then tells me that she "can't track the order with the information you've given me" and then says she's directing me to a representative. I wait on the line for fifteen minutes on hold before the automation tells me there is no available representative and it shuts itself off.
I call again minutes before making this post and another woman tells me the same "I can't track your package" song and dance and the automation once again tells me there is no available representative.
I check several review sites and all of them give the site one star. Several people say the site is a scam. Some actually got their flowers(none on time), most didn't. No one got a refund.
I am now completely certain I've been scammed and I have no idea what to do next.
I know, I know. Always review before you buy. But I was in the moment trying to do something nice. Now all that's "nice" is the level of pissed I am.
Oh, by the way. The tracker still says my order is "en route".
-Chandra Nalaar
WBG Karador GBW
R Daretti R
RG Omnath GR
WRG Modern Burn GRW
WB Modern Tokens BW
DCI Rules Advisor as of 5/18/2015
-Chandra Nalaar
"If you don't hit your adversaries wile they're down, they might get up again." --Whipkeeper
"Victory favors neither the righteous nor the wicked. It favors the prepared." -- Lay of the Land